What are the responsibilities and job description for the Floating Concierge position at Stratton Amenities?
Floating Concierge | Full-Time, Multi-Property Coverage
Stratton Amenities provides luxury front desk concierge services for upscale residential communities. We are seeking a reliable, polished, and adaptable Floating Concierge to support multiple properties within the market.
This is a full-time role with 40 guaranteed hours per week.
The Floating Concierge plays a key operational role by ensuring consistent coverage and service standards across the portfolio.
Role Overview
You will be assigned to different properties based on staffing needs, including call-offs, scheduled time off, new property launches, and coverage gaps.
You are expected to step into any building and operate at full standard immediately.
The properties may vary. The service standard does not.
Core Responsibilities
- Provide front desk coverage across multiple residential properties
- Manage building access, visitor announcements, and lobby presence
- Handle packages, deliveries, key control, and logging systems
- Answer phones and resolve resident requests professionally and efficiently
- Learn and follow each propertys procedures quickly and accurately
- Maintain a clean, organized, and professional front desk environment
- Conduct light property walks and report any concerns
Requirements
- Minimum 2 years of experience in hospitality, concierge, or customer-facing roles
- Experience in luxury residential, hotel, or high-end environments preferred
- Reliable transportation and ability to travel between properties
- Strong communication skills and professional demeanor
- Ability to adapt quickly to new teams, environments, and expectations
- Strong judgment, accountability, and attention to detail
Schedule Expectations
- Full-time position with 40 guaranteed hours per week
- Flexible schedule required, including:
- Days, evenings, and overnight shifts
- Weekends and holidays
- Weekly assignments vary based on operational needs
This role requires flexibility and consistency. You are expected to perform at a high level regardless of location or shift.
Compensation and Benefits
- Hourly pay based on experience
- Full-time benefits eligibility
Bottom Line
This is not a passive front desk role. This position is for individuals who:
- Show up prepared
- Adapt quickly
- Maintain standards without supervision
- Can be trusted to represent the company across multiple properties
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.