Concierge/Security (Overnights)

Stratton Amenities is a hospitality company specializing in luxury front desk concierge services for upscale apartment and condominium communities. Our mission is to create the most hospitable experience for our associates, residents, and clients.

We are looking for professional, attentive, and service-driven individuals to support both the front desk and property safety overnight. The ideal candidate enjoys engaging with residents and guests, takes pride in providing exceptional customer service, and is comfortable taking initiative while maintaining a secure environment.

We offer a positive and professional work environment, competitive compensation, and growth opportunities based on performance.

Shifts: Overnight. Options include part-time and full-time.

Position Requirements

• Excellent written and verbal communication skills

• Strong problem-solving abilities and sound judgment under pressure

• Ability to provide courteous and efficient service at all times

• Minimum of two years of experience in hospitality or a related customer service field

• Strong interpersonal skills with a genuine passion for serving others

• Proactive, organized, reliable, and self-motivated with a positive attitude

• Professional appearance in accordance with uniform standards

• Ability to multitask and remain attentive to the desk and property activity

• Comfortable with a combination of concierge responsibilities and active patrol duties

• Must be able to work nights, weekends, and holidays

Key Responsibilities

Concierge Duties

• Greet and assist residents and visitors upon arrival with professionalism and a welcoming attitude

• Anticipate resident needs and provide service that enhances their living experience

• Manage package logging and delivery, perform package audits as required

• Manage amenity reservations, service requests, and vendor access

• Handle calls and messages with professional etiquette

• Maintain accurate documentation related to daily shift activity

Courtesy Patrol and Safety Duties

• Patrol interior and exterior areas of the property to support a safe and secure environment

• Monitor lobby activity and surveillance systems

• Identify and address safety concerns or policy violations promptly

• Respond to incidents and disturbances professionally and document all findings

• Communicate any facility concerns to management and assist with maintenance reporting

Confidentiality

• Respect and protect resident information and privacy at all times

Experience Preferences

• Luxury residential, hotel, or upscale service environment experience preferred

• Previous experience in security, courtesy patrol, or building safety is a plus

Stratton Amenities is an equal opportunity employer. We value diversity and believe an inclusive workplace strengthens our culture of hospitality and service.