CRM Commercial Excellence Manager

STRATTEC Security Corporation is one of the world's largest suppliers providing access and security systems to the automotive market. This drives us to be an innovative company with the latest technology. STRATTEC creates exciting opportunities to people who like to work in an environment that challenges them to be creative, deal with multiple customers and projects, and research the latest technology. You will help STRATTEC to be a pioneer by working closely with the largest automotive customers in the world along with the largest electronic partners.

Let us know who you are! We want to know what motivates you and why you are the ideal candidate for our growing team. The ideal candidate will possess a team oriented attitude; have a multidiscipline background, and a passion for innovation.

If you are one who like to build a team, has strong skillsets and likes to see your own ideas come to life, apply quickly!

We are seeking a highly motivated and experienced Manager to lead commercial initiatives and oversee our Customer Relationship Management (CRM) systems and provide commercial support. This role involves analyzing customer data, identifying trends, and providing actionable insights to enhance customer engagement and drive business growth. The ideal candidate will have strong analytical skills, experience with CRM systems, and the ability to work collaboratively across departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Manage and maintain the CRM system, ensuring data accuracy and integrity.
• Key contributor in developing 5 Year Plan.
• Analyze customer data to identify trends, patterns, and opportunities for improvement.
• Develop and implement strategies to enhance customer engagement and retention.
• Collaborate with Sales team to support commercial initiatives.
• Create and present reports and dashboards to stakeholders, highlighting key metrics and insights.
• Conduct market research and competitive analysis to inform business strategies.
• Provide training and support to CRM users across the organization.
• Monitor and evaluate the effectiveness of CRM initiatives and make recommendations for improvements.

Strategic Initiatives:

• Facilitate planning, execution, and monitoring of assigned commercial initiatives.
• Collaborate with cross-functional teams to ensure project alignment with commercial objectives.
• Support opportunities for business growth and process improvements.
• Develop and present commercial initiatives and progress reports to senior management.

CRM Oversight:

• Oversee the implementation and maintenance of CRM systems.
• Ensure CRM data integrity and accuracy.
• Analyze customer data to identify trends and insights for improving customer engagement.
• Train and support staff on CRM best practices and usage.

Commercial Support:

• Serve as the primary point of contact for existing and new automotive accounts, fostering strong relationships and ensuring customer needs are met.
• Lead the preparation and submission of quotations, manage pricing files, and ensure alignment with customer expectations and internal profitability goals for assigned accounts.
• Review production contracts, resolve discrepancies, and ensure proper documentation and record retention for assigned accounts
• Oversee customer prototype orders, including engineering design and development, invoicing, and delivery tracking.
• Contribute to sales forecasts, acquisition plans, and reporting activities such as strategic account reviews and board-level presentations.
• Support and access customer systems as needed.
• Support recovery of past due balances through proactive communication and collaboration with finance teams.
• Work closely with cross-functional teams including engineering, finance, and operations to support customer programs and internal initiatives.
• Prepare materials for customer and internal meetings, lead discussions, and follow up on action items.

Leadership & Collaboration:

• Foster a collaborative and innovative work environment.
• Build strong relationships with internal and external stakeholders.

• QUALIFICATIONS

  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
  • Proven experience in strategic project management and CRM oversight.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal and presentation skills.
  • Detail-oriented with strong organizational skills and ability to work independently.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Leadership experience with a track record of motivating high-performing teams.

  Preferred Skills:

  • Experience with SQL, Python, or other data analysis languages.
  • Familiarity with business intelligence tools (e.g., Tableau, Power BI).
  • Understanding of customer segmentation and targeting strategies.

  EDUCATION and/or EXPERIENCE

  • Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field (MBA Preferred).
  • 5 years of experience in a CRM role or similar role.

  LANGUAGE SKILLS

  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.

  MATHEMATICAL SKILLS

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.

  REASONING ABILITY

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

STRATTEC Security Corporation is an equal opportunity employer committed to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law.