Account Manager

Summary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
• Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
• Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
• Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
• Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
• Utilize customer engineering change control systems to access & manage engineering change orders.
• Coordinate order processing & monitor delivery status to ensure timely fulfillment.
• Support recovery of past due balances through proactive communication & collaboration with finance teams.
• Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
• Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
• Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
• Provide support for service channels as needed.

Work Environment:

• This role may require occasional travel to customer sites & industry events

General: 

• Supports advanced engineering initiatives & collaborates with R&D teams.
• Ensures adherence to company policies, industry standards & regulatory requirements.
• Monitors & reports on key performance indicators (KPIs).

Qualifications:

To perform this role successfully, the candidate should demonstrate:

• Strong interpersonal & communication skills.
• Ability to manage multiple priorities & work independently.
• High level of discretion & professionalism.
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Familiarity with automotive industry standards & practices is a plus

Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field preferred
• Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford