What are the responsibilities and job description for the Installation Technician position at Stratos Networks?
Reports to: Local Supervisor
Perform the tasks necessary to establish Stratos Networks internet service, in the home of new customers, as well as assist in troubleshooting, and repairing the services of existing customers.
Installation Technician responsibilities include:
- Act as a customer contact point for Stratos, providing a consistent and professional face to the customer base and serve as a point of escalation for customer requests.
- Optimize home networks on Windows PC’s, Mac’s, and various Wi-Fi/mobile devices.
- Understand and execute low-voltage structured wiring principals.
- Ability to carry 50 pounds unassisted. Ability to work on a ladder. Operate construction equipment, such as power drills, fish tapes and related equipment.
- Understand basic TCP/IP networking.
- Remain current on our products and services.
- Exhibit consistent good judgment; make decisions independently and without supervision.
- Reliably arrive at the workplace on time for ones shift and ready to work.
- Manage situations with a calm, pleasant and professional demeanor.
- Record each and every installation accurately, providing any and all paperwork associated with said installation in a timely fashion.
- Special projects as assigned by senior management.
- Ensure each installation is completed in a timely, safe and professional manner.
Installation Technician Requirements:
- High school diploma
- Must have a valid driver’s license and reliable transportation.
- Ability to work evenings and weekends
A successful Installation Technician candidate will possess:
- Strong interpersonal skills, strong desire to provide stellar customer service.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Strong sense of initiative and sense of pride in a job well done.
- The ability to make tough, rational decisions and communicate them effectively to staff and customers.
Company Description:
Stratos is a Michigan based business looking to revolutionize how homes connect and use the Internet. Stratos is deploying high speed wireless 5G and fiber-to-the-home to Muskegon and the surrounding communities. We are looking for motivated, highly skilled and hard-working individuals to join our team and help build a world-class company here in Michigan.
Stratos Networks
Job Types: Full-time, Part-time
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Tools provided
Schedule:
- 8 hour shift
Application Question(s):
- Can you carry 50lbs Unassisted? Do heights bother you? Can you safely work from a ladder?
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Muskegon, MI 49442 (Required)
Work Location: In person