What are the responsibilities and job description for the IT Support Technician position at Strativ Group?
IT Support Technician – Manchester (Onsite)
Join a fast-moving aerospace innovator that’s redefining how aircraft are built. My client is looking for an IT Support Technician who thrives in a hands-on, fast-paced environment. In this role, you’ll be the primary onsite resource -keeping systems running, onboarding new hires, and ensuring our hardware, software, and basic networking are always ready for action.
What You’ll Do:
• Support employees by diagnosing and resolving hardware, software, and connectivity issues
• Install, configure, and maintain operating systems, applications, and devices
• Set up workstations and accounts for new hires
• Perform routine maintenance across IT and OT environments
• Handle minor hardware repairs and escalate complex issues when needed
• Maintain accurate documentation, ticketing, and asset records
• Collaborate with senior IT engineers on system-level troubleshooting
• Improve efficiency by following and refining IT procedures
What You Bring:
• Associate’s degree or equivalent experience
• 2 years of IT support experience, ideally in manufacturing
• Strong understanding of workstation hardware, OS management, and networking fundamentals
• Customer-focused approach with strong communication skills
• Ability to lift equipment and work safely at height when required
Why Join Us:
You’ll work alongside engineering and operations teams, not behind a ticket wall. You’ll see the impact of your work every day and grow through hands-on learning and mentorship from senior IT engineers. Competitive compensation, full benefits, and long-term development opportunities are included.
If you’re ready for a role where your work directly supports the future of aerospace, we’d love to hear from you!