Founding Partner / Director of Client Experience & Operations

FOUNDING PARTNER / DIRECTOR OF CLIENT EXPERIENCE & OPERATIONS

Stratford Concierge™ | Del Mar, California | Hybrid

Anticipated Start Date: Mid-September 2026

LET’S BUILD SOMETHING EXCEPTIONAL TOGETHER

Stratford Concierge™ is seeking an entrepreneurial leader to join our founding team as Director of Client Experience & Operations.

This is more than an operations role. It is an opportunity to help build a company, shape its culture, create an extraordinary client experience, and share in the success you help create.

ABOUT STRATFORD CONCIERGE™

Stratford Concierge is redefining the experience of luxury homeownership. Homeowners may have contractors, designers, organizers, property managers, and service providers, but they rarely have one trusted team overseeing everything.

We coordinate what comes after buying a home, including moving, organization, renovations, estate maintenance, vendor management, special projects, and ongoing concierge services.

Our promise:

One Home. One Trusted Advisor.™

Our vision is to build Southern California’s premier luxury home concierge company and create a model capable of regional and national expansion.

THE OPPORTUNITY

As Founding Partner and Director of Client Experience & Operations, you will work directly with the founder and Stratford team to launch, operate, and grow the company.

You will not be handed a rigid system to maintain. You will help create it.

You will have a meaningful voice in defining:

• The Stratford client experience

• Service standards and operating procedures

• The Stratford Preferred Partner Network™

• The Estate Membership™ program

• Systems, technology, and workflows

• Team culture

• Future expansion strategy

COMPENSATION AND GROWTH

Initial base salary: $45,000 annually during the launch period.

This is not intended to remain a $45,000 position. The base salary is expected to increase following Phase One funding, currently anticipated within approximately six to eight months. Compensation is expected to continue growing based on defined milestones, recurring membership revenue, individual performance, and company success.

Before the start date, Stratford Concierge and the selected candidate will enter into a written agreement outlining:

• Position, responsibilities, and initial compensation

• First-year priorities and success criteria

• Company and individual performance milestones

• Compensation review dates

• Conditions for salary increases

• Performance-based incentives

• A path toward expanded executive responsibility

• Potential long-term equity participation and applicable conditions

The anticipated compensation structure may include:

• Increased base salary following Phase One funding

• Additional increases tied to defined milestones

• Performance-based commissions and bonuses

• Potential total compensation of up to $120,000 in Year One

• Potential total compensation of up to $170,000 in Year Two

• Executive-level compensation as the company grows

• Meaningful equity participation for the right long-term partner

These figures represent potential compensation and are not guaranteed. Actual compensation will depend on funding, revenue, recurring memberships, individual performance, and mutually established milestones. Any equity terms will be documented separately.

WHAT YOU’LL HELP US BUILD

CLIENT EXPERIENCE

• Serve as a primary relationship manager for luxury homeowners

• Conduct in-home consultations

• Develop customized concierge and home-management plans

• Build trusted, long-term client relationships

• Anticipate needs and solve problems proactively

• Deliver thoughtful, responsive service at every touchpoint

• Create a consistent Stratford experience across every project

OPERATIONS

• Manage day-to-day client services

• Coordinate multiple clients, vendors, and projects

• Build and oversee preferred vendor relationships

• Develop operating procedures and service standards

• Improve systems, workflows, and technology

• Manage schedules, budgets, and project timelines

• Identify challenges early and solve them collaboratively

• Help build an operating model capable of regional growth

PROJECT MANAGEMENT

You will coordinate services such as:

• Luxury moves and relocations

• Home organization

• Interior design coordination

• Remodeling and renovation oversight

• Estate maintenance and seasonal home services

• Vendor sourcing and management

• Home preparation and special projects

• Ongoing concierge and membership services

You do not need to personally perform every service. Your role is to bring the right people together, manage the details, protect the client’s interests, and help the team deliver an exceptional result.

LEADERSHIP AND GROWTH

• Recruit, train, and support future team members

• Create a culture of collaboration, accountability, and ownership

• Establish clear roles, expectations, and service standards

• Contribute to strategic planning and revenue growth

• Launch and grow the Estate Membership™ program

• Participate in future regional and national expansion

You will have support from the existing Stratford team, including experience in business development, marketing, operations, finance, project management, and client relationships.

WHAT SUCCESS LOOKS LIKE

During your first year, you will work with our team to:

• Successfully launch Stratford Concierge in Southern California

• Establish a distinctive and consistent client experience

• Build a trusted network of exceptional service partners

• Develop scalable operating systems and repeatable luxury service standards

• Launch and grow the Estate Membership™ program

• Increase recurring revenue

• Recruit and develop the service-delivery team

• Establish the foundation for expansion

Success will be measured by what we build together: satisfied clients, trusted partners, recurring revenue, strong systems, and a team proud to represent Stratford Concierge.

WHO WE’RE LOOKING FOR

We are less interested in your exact title than in the experience, judgment, energy, and perspective you will bring.

Relevant backgrounds may include:

• Luxury hospitality

• Estate or property management

• Luxury residential construction

• Interior design

• Private-client or family-office services

• Concierge services

• Luxury real estate

• Relocation management

• Executive support

• Project management

• Operations leadership

• High-end client experience

The ideal candidate has helped build something before—a company, team, department, client program, service model, system, or process.

You understand that building something new requires flexibility. You are willing to lead when needed, support others when they have the better answer, and step outside a formal job description when the team needs help.

QUALIFICATIONS

• 7–10 years of relevant or comparable experience

• Exceptional communication and organizational skills

• Strong project-management capabilities

• Entrepreneurial and ownership-oriented mindset

• Collaborative, team-first leadership style

• Calm, confident, and resourceful under pressure

• Professional presence, discretion, and sound judgment

• Exceptional attention to detail

• Financial awareness and comfort managing budgets

• Proficiency with modern business technology

• Ability to manage multiple clients, vendors, and priorities

• Comfort working in an early-stage environment

• Willingness to be hands-on during the launch

• Ability to work regularly in Del Mar and throughout Southern California

THE QUALITIES WE VALUE

Integrity, emotional intelligence, teamwork, ownership, professionalism, warmth, humility, leadership, resourcefulness, curiosity, and sound judgment.

You should notice the details others miss, communicate openly, share credit, take responsibility, genuinely enjoy helping people, and take pride in creating exceptional experiences.

WHY THIS OPPORTUNITY IS DIFFERENT

Most operations positions ask someone to maintain a company that has already been built. This opportunity is about helping create one.

You will work directly with the founder and an experienced team to define the client experience, build the operating systems, establish the culture, launch the membership model, and shape the future of an emerging luxury lifestyle company.

Building a company requires ambition, flexibility, patience, and hard work. It also provides something increasingly rare: the opportunity to look back with pride and say:

“We built this together.”

ABOUT THE FOUNDER

Stratford Concierge is led by Terry Marsh, founder of Stratford Marsh LLC and Stratford Lifestyle Group.

Terry has spent more than 28 years helping Fortune 500 companies and leading experiential marketing agencies build relationships, create memorable experiences, and drive growth.

The right candidate will work alongside Terry and the Stratford team to turn a shared vision into an exceptional company.

TO APPLY

Please email Terry Marsh at terrymars@gmail.com with:

• Your résumé

• A brief cover letter explaining why this opportunity excites you

• A link to your LinkedIn profile

• A short example of a time when you delivered an exceptional client experience, helped build something from the ground up, or contributed to a team accomplishment you are especially proud of