What are the responsibilities and job description for the Operations Engineer :: Phoenix, AZ position at Strategic Systems Inc?
Job Details
Title: Operations Engineer
Location: Phoenix, AZ
Duration: Full - Time
In this role, you'll help maintain the reliability of automated processes used across multiple financial institutions. You will monitor scheduled workflows, identify and troubleshoot processing errors, review system activity, and coordinate with clients when issues arise. This is a hands-on operational role requiring strong analytical skills, exceptional attention to detail, and the ability to communicate clearly with both internal teams and external stakeholders. You ll work in a technology-driven environment supporting a large client base, ensuring smooth daily operations across essential systems.
Must-Have Skills
These are essential for success in this role:
Background in banking, financial services, or similar monitored environments
Exceptional attention to detail and critical thinking ability
Strong customer service skills and comfort interacting with clients
High level of technical proficiency and comfort navigating software systems
Basic knowledge of databases, queries, reporting, and system monitoring tools
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Preferred Skills
Degree or coursework in Computer Science
Experience with Linux, AIX, or enterprise-level systems
Familiarity with automated job scheduling or workflow tools
2 years of experience in a technical support or operations role
Key Responsibilities
Monitor ongoing processing tasks to ensure they complete successfully
Investigate exceptions, failures, or irregular system behavior
Review logs, validate file transfers, verify job activity, and identify root causes
Refresh data, run tests, and perform basic system maintenance tasks
Coordinate with clients when issues need clarification or action
Escalate complex incidents to senior engineers as necessary
Support a high-volume client environment
Participate in after-hours support when required
Perform general operational tasks as assigned
Who Should NOT Apply
This role is likely not a good fit if you:
Do not have experience in banking or financial services
Are unable to handle late-evening or overnight shifts
Prefer work that does not require high accuracy or attention to detail
Are uncomfortable troubleshooting technical or operational issues
Cannot attend brief onsite training in Phoenix