What are the responsibilities and job description for the Desktop Support Technician I position at Strategic Systems?
Job Title: Desktop Support Technician I
Location: 3290 Patterson Avenue SE Grand Rapids MI USA 49512
08601Duration: 3-Months Contract to hire
Entry Level Deskside Support | M-F, 8am-4:30 pm.
PC/laptop Deskside | Break/Fix Support | Install, Move, Add, Configure “IMAC”
Work Location / Customer Address: 3290 Patterson Ave SE, Grand Rapids, MI 49512 |
What will the primary day-to-day responsibilities entail for this person?
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.
Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
How many overall years of experience should this person have, and do they need any specific certifications?
Candidates should have 6mo - 2 years’ experience supporting PC Hardware and software.
Please list your TOP 5 required skills that candidates must have
1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast pace environment.
2.) Candidate must have a good understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
3.) Working experience or understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute.
5.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.
