PC Technician/ Desktop Support

Location: Kansas City, MO (Onsite)

Duration: 24 Months

Role Type: W2 contract role

Hours: M-F 7a-4p

Pay Rate: $24-26/hour – medical benefits available

*Onsite is required. Valid Drivers License required.

Role Summary:

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities:

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.

Qualifications:

• Must have valid state issued driver’s license. If required to travel, will drive a company vehicle.
• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Strong problem-solving skills and the ability to think critically under pressure.
• Prior customer service experience including face to face and via phone.