What are the responsibilities and job description for the HR & Client Services Lead position at Strategic Focus?
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
HR & Client Services Lead
Company: Strategic Focus, LLC
Location: Dallas, TX (Not a Remote Role)
Reports To: Principal / CEO
Location: Dallas, TX (Not a Remote Role)
Reports To: Principal / CEO
Position Summary
Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.
This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.
Key Responsibilities
Client HR Service Delivery
- Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
- Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
- Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
- Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
- Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
- Support implementation of HR best practices aligned with client goals and organizational standards
Employee Relations & Compliance Support
- Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
- Support investigations through fact-gathering, documentation, and coordination
- Ensure compliance with federal, state (Texas), and local employment laws and internal policies
- Assist with policy updates, handbook rollouts, and compliance initiatives
Client Experience & Operations
- Ensure consistent, high-quality service delivery across all client engagements
- Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
- Support development and refinement of internal SOPs, templates, and service models
- Maintain strong, professional relationships with client stakeholders
Internal Operations Support
- Support operational execution of Strategic Focus Educational Services, including:
- Tutor onboarding and documentation compliance
- Scheduling coordination and communication
- Tracking attendance, deliverables, and reporting requirements
- Assist with process standardization and administrative workflows across service lines
- Support internal projects, reporting, and operational improvements as needed
Decision-Making & Escalation Framework
This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.
Independently Handles:
- Routine HR operations and documentation
- Recruiting coordination and onboarding processes
- Standard employee relations documentation (drafting and coordination)
- Client communication on routine HR matters
Escalates to Principal:
- Termination decisions and high-risk employee relations matters
- Formal investigations and sensitive complaints
- Organizational restructuring or strategic workforce decisions
- Board-level or executive advisory situations
Qualifications
Required:
- 4–7 years of progressive HR experience (HR Generalist, HRBP, or similar)
- Strong working knowledge of employee relations, HR compliance, and HR operations
- Experience supporting multiple stakeholders or client groups
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and sound judgment
- Strong organizational skills with the ability to manage multiple priorities
Preferred:
- Experience supporting nonprofit organizations or mission-driven environments
- Familiarity with HRIS systems (APS, Paycom, or similar)
- Experience in consulting or multi-client environments
- Exposure to education, workforce development, or program operations
Key Competencies
- Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
- Execution Excellence: Strong follow-through and attention to detail
- Client Service Orientation: Professional, responsive, and solutions-focused
- Adaptability: Comfortable working across diverse clients and service lines
- Process Discipline: Ability to build and follow structured workflows
- Communication: Clear, professional, and confident in both written and verbal formats
Salary : $22 - $27