What are the responsibilities and job description for the Field Support Technician(TS clearance) position at Strategic Business Systems (SBS)?
Strategic Business Systems currently seeking highly qualified, experienced, and motivated candidates for a Field Support Technician role onsite. The individual will joining an existing team to provide System Admin support for our Federal Government customer in the Dayton, OH area.
Responsibilities:
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to proper escalation channels.
• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
• Will escalate issues as needed to account and according to established procedures.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• Build strong relationship with management in assigned accounts.
Required Knowledge and Skills:
• TS clearance required
• Security certification required
• Linux certification preferred
• 3-5 years work experience in hardware repair
• Technical skills to investigate and resolve complex problems
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. company- Linux, etc.)
• Knowledge of High Performance Computing Environments
• Familiarity with Lustre file systems
• Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.
Education And Experience Required
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of company products in Customer base.
About SBS:
Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.
Security Requirements:
The candidate selected for hire must possess an active Top Secret/SCI security clearance, per client security requirements. Applicants who do not meet the security clearance requirement will not be contacted for this position.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
If interested in learning more about this opportunity, please send your resume to recruiting@sbsplanet.com .
EEO Disclaimer
SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Accommodations
If you need an accommodation seeking employment with SBS, please email hr@sbsplanet.com . Accommodations are made on a case-by-case basis.
Responsibilities:
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to proper escalation channels.
• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
• Will escalate issues as needed to account and according to established procedures.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• Build strong relationship with management in assigned accounts.
Required Knowledge and Skills:
• TS clearance required
• Security certification required
• Linux certification preferred
• 3-5 years work experience in hardware repair
• Technical skills to investigate and resolve complex problems
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. company- Linux, etc.)
• Knowledge of High Performance Computing Environments
• Familiarity with Lustre file systems
• Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.
Education And Experience Required
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of company products in Customer base.
About SBS:
Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.
Security Requirements:
The candidate selected for hire must possess an active Top Secret/SCI security clearance, per client security requirements. Applicants who do not meet the security clearance requirement will not be contacted for this position.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
If interested in learning more about this opportunity, please send your resume to recruiting@sbsplanet.com .
EEO Disclaimer
SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Accommodations
If you need an accommodation seeking employment with SBS, please email hr@sbsplanet.com . Accommodations are made on a case-by-case basis.
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