What are the responsibilities and job description for the Client Manager position at Strategic America?
About SA - Our People
Think of the world’s most talented creative thinkers. Problem-solvers. Strategists. At Strategic America, we don’t bring on anything less. The way we see it, if you’re going to make the best work of your life, you may as well do it with people who share the same hunger for results.
At SA, we’ve always been passionate about our employees and since 2021, we’ve been employee owned with participation in an Employee Stock Ownership Plan (ESOP). Employee ownership ensures SA remains independent and allows our talented team members to share in the company’s success. With each year of employment, SAers build equity in the company, becoming fully vested after six years.
Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic team and help every person reach their personal peak.
About SA – The Company
When you join SA, you join a strategic team (yes, it’s in our name!) who is also wired for action. Authenticity is our focus, and every day we help our clients propel their potential. If you’re ready for a fast-paced environment that challenges you, supports you, and rewards you, then look no further. Our clients rely on us and we rely on each other to go the extra mile and hold ourselves accountable because we’re better together and we know we can always find the better way.
We strive to create meaning in work and provide more than just a job; a place to belong and grow. As we leap toward our goals that will shape our future, our employee experience is unique. Flexibility, connection, inclusiveness, and collaboration support our well-being and help us be our best. Because when you feel like you belong, work is no longer work – it's personal. We believe better employees lead to better results.
Join us as we transform your career!
Strategic America recognized as Best-in-Class Employer by Gallagher
About The Role
The Client Manager is responsible for supporting clients and building relationships externally and internally across all agency disciplines. This role serves as the link between client and agency, always going above and beyond to demonstrate SA’s ability to deliver client results. This role is also responsible for advising and consulting clients on business marketing plans and spend to maintain the growth and retention of client work.
As a Client Manager, you will...
- Serve as the main contact for client questions and requests, makes suggestions and recommendations that result in building client relationships and business.
- Communicate and collaborate with disciplines in the organization to facilitate client requests and ensure client success.
- Proactively seek opportunities and anticipate client needs to grow client business as well as SA's.
- Analyze past results and review data in dashboards to draw high level conclusions and work alongside the data and engagement team to establish insights and course of action.
- Build presentation decks with appropriate content and present marketing research, plans and executions to client teams.
- Execute client billing with understanding of client financials and impact to SA’s business.
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to still apply.
- Bachelor's degree required
- At least two years in marketing or related experience
- Foundational knowledge of marketing tactics and campaigns to articulate strong recommendations.
- Knowledge and understanding of budgets and financials for client execution and growth.
- Knowledge and comprehension of multi-channel media (print, digital, social, SEO)
- Strong oral and written communication skills.
- Effective time management in a professional setting.
- Ability to work independently and in a team environment; must be resourceful and self-motivating.
- Must have strong teamwork and collaboration skills.
- Must be able to work in a fast-paced environment.
- Strong supporter of SA’s desired culture.
- Physical - Reasonable accommodations may be made available to to perform essential functions
- Travel - Occasional
Our Commitment to Inclusivity and Diversity
We are proud to be one of only 25 agencies nationwide, and the first in the Midwest, to earn the 4A’s Workplace Enlightenment Certification®, and we couldn’t have done it without our associates, who participated in digital learning sessions on race, ethnicity, gender, sexuality, age, disabilities, and faith. At SA, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome.
Don’t meet every single requirement for this role? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Because we are fully committed to our culture of diversity and inclusion, one that reflects the clients we serve and communities we work in, if you’re excited about this role but your qualifications don’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
This position is located in West Des Moines, Iowa and will work a hybrid schedule.