Assistant Vice President of Student Financial Operations

StrataTech Education Group 

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs. 

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., Houston, and Dallas (Irving) Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Association of Private Schools, Colleges, and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas. 

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post-Secondary Education. 

StrataTech Education - Core Values 

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.  

Challenging and Fun: 

Challenging and fun describes our culture at StrataTech. We cultivate an environment in which our faculty, staff, and students feel joy in asking questions, challenging the status quo, and always innovating and exploring new horizons. With a forward-thinking mentality and an energizing spirit, together we find fun in every challenge. 

Creating an Incredible Work Environment: 

StrataTech Education Group and our schools, Tulsa Welding School, and The Refrigeration School Inc, exist to change people's lives and create opportunities that empower them to build a life they're proud of – for themselves, their families, and their communities. This applies as much to students as it does to faculty and staff. We are unified in our commitment to change lives through a collaborative, inclusive community that encourages excellence within each and every one of us. 

We value diversity, equity, inclusion, and belonging (DEIB), recognizing the importance of creating a culture that embraces and celebrates individuals from all backgrounds and perspectives. This commitment further strengthens our mission to change lives and build a vibrant community. 

Genuine People: 

We are all, individually, genuine people. As a unifying value, this means StrataTech is a space that actively encourages and celebrates each individual's authentic self. We care about each other's growth, both personally and professionally, and celebrate it, fostering genuine, authentic relationships based on honesty, accountability, respect, and being of service to one another. 

We hire genuine people and encourage them to bring their whole selves to work or the classroom every day. We have built a culture of kindness and support that helps people feel comfortable being themselves, confident about what they contribute, championed in taking risks or trying new things, and joyful about showing up. 

Force for Good: 

StrataTech is a force for good in the world by creating opportunities for people to find meaning, purpose, creativity, and financial stability. We espouse a conscious capitalist ethos that exists within our economic system but balances it with an ethical framework and the belief that life—and business—is about making a positive impact.  

 We strive to make a positive and sustainable impact on the lives and communities (and world) we serve by creating employment opportunities both internally and in the trades that we train students for. Everyone has the potential to positively impact the world and we communicate that to our faculty, staff, and students. 

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.  

Position Summary: 

The Corporate Director of Student Financial Operations is responsible for enterprise-level operational execution of all student-facing Student Financial Services functions. 

This role drives measurable performance across Tuition Planning execution, Funding Operations, Active and Inactive Student Collections, Cohort Default Rate (CDR) engagement activities, and centralized student financial call center operations. 

Reporting to the Senior Vice President of Student Financial Services, the Corporate Director ensures defined enterprise standards are implemented consistently across campuses and remote teams. The position is accountable for speed-to-package performance, financial clearance SLAs, delinquency reduction, outreach execution, service quality, and performance visibility. 

This role converts enterprise strategy into daily operational results 

Detailed Responsibilities: 

Operational Performance & Execution 

• Execute enterprise service standards and operational directives established by the Senior Vice President of Student Financial Services 

• Drive performance against defined KPIs and SLAs across all student-facing financial functions 

• Monitor speed-to-package and financial clearance timelines and implement corrective actions where performance gaps exist 

• Ensure consistent workflow execution across campuses and centralized operations 

Funding Operations & Packaging Management 

• Oversee daily execution of funding workflows, including scholarship processing and external funding documentation 

• Monitor funding gap trends and ensure timely resolution at the campus level 

• Drive packaging completion performance and reduce delays impacting student starts 

• Ensure documentation standards and compliance controls are consistently applied 

Tuition Planning & Financial Clearance Execution 

• Enforce financial clearance service-level agreements (SLAs) 

• Identify and remove operational roadblocks affecting enrollment-to-start conversion 

• Ensure timely and accurate tuition planning documentation 

• Monitor campus-level performance and provide structured performance feedback 

Collections & Delinquency Management 

• Drive outreach cadence execution across active and inactive student populations  

• Monitor account aging, delinquency trends, and recovery performance metrics  

• Ensure consistent promise-to-pay documentation and follow-through  

• Implement operational action plans to reduce delinquency exposure 

CDR Operational Engagement 

• Execute proactive borrower engagement strategies for at-risk students and graduates  

• Monitor repayment trend data and outreach effectiveness 

• Maintain accurate operational documentation supporting institutional default prevention efforts 

• Provide recurring performance data to the Senior Vice President 

Call Center & Student Experience Oversight 

• Oversee centralized student financial call center operations and campus-based engagement teams 

• Monitor performance indicators including responsiveness, resolution timelines, documentation accuracy, and quality assurance scores 

• Implement coaching and training plans to improve service delivery and operational efficiency 

• Ensure consistent student communication standards across all engagement channels 

Workflow Implementation & Performance Reporting 

• Implement standardized workflows across all student-facing financial functions 

• Maintain and monitor SLAs 

• Produce recurring operational dashboards and campus-level performance reports 

• Translate performance data into structured operational improvement plans 

• Escalate systemic risks or trends to the Senior Vice President 

Leadership & Accountability 

• Directly supervise Directors within student-facing financial operations 

• Establish measurable performance expectations aligned with enterprise benchmarks 

• Conduct performance evaluations and implement corrective action plans as needed 

• Lead operational training initiatives and continuous improvement efforts 

Education and Experience: 

Bachelor’s degree from a four-year college or university required; advanced degree preferred. 

Minimum of eight (8) years of progressive leadership experience in Student Financial Services, financial operations, funding strategy, or collections management within higher education or a regulated environment. 

Demonstrated experience leading multi-campus Directors and centralized operational teams. 

Experience managing centralized call center operations preferred. 

Strong knowledge of tuition planning models, scholarship administration, collections strategy, and default prevention frameworks. 

Proven ability to design performance dashboards, monitor SLA compliance, and analyze division-level operational data. Communication skills with ability to present performance insights to leadership. 

People Responsibilities: 

Manages operational leaders within Student Financial Services. Responsible for coordination, supervision, and performance management of Tuition Planning, Funding Execution, Collections, CDR operations, and centralized engagement teams. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 

Physical Environment:  

• Most work is performed in a temperature-controlled office environment 

• Incumbent may sit for long periods of time at a desk or computer terminal 

• Incumbent may use calculators, keyboards, telephone and other office equipment  

• Stooping, bending twisting, and reaching may be required  

• Some work may be completed in classroom or shop environment  

• Travel may be required to campus locations, conferences and meetings as needed 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.