What are the responsibilities and job description for the Customer Service Specialist position at Stratacent?
Job Title: Client Services Specialist - Commercial Banking
Experience: 2 Years
Location: East Providence-Onsite 8:30am -5:00pm
Position Summary:
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
You will also be responsible for (but not limited to) the following:
- Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
- Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
Qualifications
Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.
- 5 Years of customer service and Call Center experience; banking experienced preferred
- Excellent phone communication and listening skills
- Ability to prioritize and manage daily workload
- Ability to multi-task and work independently in a fast-paced work environment
- Computer proficiency and acumen
- Self-motivated attitude with a desire to succeed
- Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)
Company Profile:
Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.
URL - http://stratacent.com
Stratacent - data driven solutions
Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.
stratacent.com
Employee Benefits:
• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.