Front Desk and Office Coordinator

Summary:

Strata’s Front Desk and Office Coordinator is the first point of contact for Strata’s Durham headquarters and is trusted with meaningful responsibility for the day-to-day experience of employees, visitors, and the physical workplace.

This role has a meaningful impact on how employees and visitors experience Strata every day. It is well-suited for someone who enjoys variety, responsibility, and being a central part of a dynamic organization. This is a 100% in-person role in our Durham, NC office; M-F 8:30a to 5p, with a thirty-minute lunch break.

The ideal candidate for this role is:

• Naturally proactive, noticing what needs to be done and taking action without waiting to be asked.

• Comfortable using judgment and common sense to solve day-to-day problems independently.

• Curious and motivated, with a desire to learn how the business works and continuously improve how things run.

• Resourceful with the ability to figure things out, seek answers, and also know when and who to ask for help.

• Exceptionally reliable and consistent, especially in maintaining front-desk coverage and core office operations and supporting executives.

• Positive, energetic, and service-oriented, with a genuine interest in supporting others and creating a welcoming environment.

• Someone who takes pride in doing things well and cares about quality and follow-through.

Essential Duties and Responsibilities:

• Takes ownership of the front desk and office experience, identifying opportunities to improve processes, communication, and employee experience
• Anticipates needs and prevents issues before they arise
• Exercises good judgment and discretion in handling sensitive or ambiguous situations
• Warmly welcomes all employees and visitors
• Carefully attends to the arrival and departure of VIP guests and job candidates
• Handles incoming calls
• Highly organized
• Accurately processes and delivers mail and packages throughout each day
• Manages the office seating chart
• Prepares desks when employees join or depart the company
• Manages inventory, procurement, and stocking of office and breakroom supplies
• Maintains conference rooms
• Manages third-party office service vendors
• Submits bi-monthly expense reports
• Serve as the travel coordinator when the travel coordinator is out of office
• Coordinates weekly Friday morning breakfasts and Thursday food trucks
• Assists with and promotes office and companywide engagement efforts and events
• Sends bereavement and new parent packages
• Serves as liaison to Golden Belt property management company
• Tracks and helps manage office maintenance requests
• Works with HR team to create the monthly company newsletter
• Ad hoc HR tasks and duties, as assigned

Education and/or Work Experience Requirements:

• Associate or bachelor’s degree preferred
• At least two years of experience in a corporate environment
• Experience managing projects and vendors
• Professional and engaging demeanor
• Able to multi-task, prioritize effectively, think ahead in a fast-moving environment, follow up appropriately, and meet deadlines
• Strong service mindset with a high degree of professionalism and discretion
• Strong attention to detail and critical thinking skills
• Comfortable learning new tools, systems, and processes
• Strong working knowledge of Outlook, Word, and Excel
• Strong written and verbal communication, interpersonal, and project and time management skills
• Ability to work independently, use sound judgment, and know when to seek input or escalate

Physical Requirements/Work Environment:

• Work is fully performed in an office
• Must be able to sit, stand, bend, twist, and lift up to 20 pounds.