Network Operation Center Technician Level 2

Avative Fiber — Saratoga Springs, UT

Wage: $25-$30 Great Benefits

Full-Time | Monday–Friday | 8:00 AM–5:00 PM | On-Site

Avative Fiber (majority-owned subsidiary of Strata Networks) is a fast-growing local Internet Service Provider delivering premier fiber internet to residents and businesses in Saratoga Springs. We are seeking a motivated and experienced customer support & technical specialist to join our tight-knit, high-performing team. This individual will serve as a key member of our in-house call center, providing exceptional customer service, technical troubleshooting, and operational support across multiple teams.

The ideal candidate is a quick learner, independent, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This person must be an excellent communicator with strong technical aptitude, experience in call center or ISP support environments, and a commitment to delivering an outstanding customer experience.

• Handle incoming and outgoing communications, including phone calls, text messages, emails, and live chat.


• Support customers with billing inquiries, account changes, and sales-related questions.


• Perform Tier 1 and Tier 2 fiber internet technical troubleshooting, including router configuration, connectivity diagnostics, and basic network support.


• Build sustainable relationships and trust with customers through professional, clear, and patient communication.


• Create, update, and maintain customer tickets with accurate documentation.


• Assist the Operations team with customer outreach, scheduling, expansion project coordination, and ongoing upgrade initiatives.


• Collaborate closely with Technical Operations, Customer Operations, the Technical Engineer, Project Manager, Construction teams, and Field Technicians.


• Support the seamless flow of customer information between teams to ensure timely resolution of issues.


• Maintain professionalism when handling difficult or escalated customer interactions.


• Contribute positively to a small, growing team environment with flexibility and adaptability.

• Required: Prior call center experience and technical support experience.


• Required: Strong understanding of basic networking fundamentals (WAN vs LAN, router setup, fiber ONT basics, connectivity troubleshooting, etc.).


• Required: Excellent communication and customer service skills.


• Strong problem-solving abilities with a resourceful, self-driven approach to task completion.


• Ability to multitask, manage time effectively, and work independently with minimal supervision.


• Proficiency in Microsoft Office and general computer applications.


• Ability to work collaboratively within a team-oriented environment.


• Preferred: Bilingual Spanish speaker.


• Required Education: High school diploma or equivalent.[JA1] 


• Preferred: Certified (CCNA), Associates or working towards CS/IT/IS Degree.

• $28/hour starting wage full time or commiserate with experience


• Health, dental, and vision insurance


• PTO


• Paid holidays


• 401(k)


• Employee fiber internet discount


• Opportunities for growth within a rapidly expanding local ISP


• Work as part of a close-knit, supportive team

• Must pass a background check and drug screen.


• Must have reliable transportation.