Hardware & Paint Sales Associate

Hardware Sales Associate

Strasser Hardware is looking for a motivated, dependable, and customer-focused Sales Associate to join our Paint & Industrial Department.

This position works directly with customers on a wide variety of projects and product needs, including paint, drywall supplies, nuts and bolts, fasteners, general hardware, tools, adhesives, sealants, and other industrial and construction-related products.

Previous paint experience is a plus, but not required. We are looking for someone with strong customer service skills, a willingness to learn, and an interest in building their knowledge of paint, hardware, tools, and industrial products.

While your primary focus will be the Paint & Industrial Department, you will also be cross-trained in other departments throughout the store. This will allow you to assist customers with a wider range of projects, develop stronger overall hardware knowledge, and provide support in other areas when needed.

Important – This Is an Active Sales Floor Position

This is not a desk position. This is an active, hands-on sales floor role in a busy hardware store.

We are looking for someone who stays engaged throughout the day, confidently approaches and assists customers, supports the team, and takes pride in keeping the department clean, organized, stocked, and ready for customers.

The right person for this position should be comfortable being on their feet, moving throughout the department and store, stocking merchandise, helping customers locate products, and taking initiative when something needs to be done.

Responsibilities

• Greet customers and actively assist them in finding the right products for their projects
• Ask questions to understand what customers are working on and help them find the appropriate products and solutions
• Assist customers with paint, drywall supplies, fasteners, nuts and bolts, general hardware, tools, adhesives, sealants, and industrial products
• Assist with paint-related customer needs and learn the products and processes used in the department
• Help customers identify and match different types and sizes of nuts, bolts, screws, anchors, and other fasteners
• Recommend related products and accessories customers may need to complete their project
• Provide knowledgeable, friendly, and solution-focused customer service
• Stock, organize, price, and maintain merchandise throughout the department
• Keep shelves, displays, aisles, and merchandise clean, organized, and properly stocked
• Stay engaged on the sales floor and take initiative during slower periods
• Answer customer questions in person and over the phone
• Learn new products and continue developing knowledge of hardware, tools, paint, fasteners, and construction materials
• Cross-train in other store departments to expand product knowledge and assist customers throughout the store
• Provide coverage and support in other departments when needed
• Work closely with other team members to make sure customers receive the help they need

Experience & Qualifications

• Previous hardware store, home improvement, construction, industrial, retail, or related experience is preferred
• Knowledge of hardware, tools, fasteners, construction materials, industrial products, or paint is a strong plus
• Previous paint experience is helpful, but not required
• Strong customer service and communication skills
• Comfortable approaching customers and starting conversations to determine what they need
• Willingness to learn new products and develop knowledge across multiple departments
• Self-motivated and able to recognize what needs to be done without constant direction
• Ability to work well as part of a team
• Dependable and comfortable working in a fast-paced retail environment
• Bilingual or multilingual skills are a plus

About Strasser Hardware

At Strasser Hardware, we pride ourselves on providing more than just products — we provide solutions.

Our knowledgeable staff works with homeowners, contractors, maintenance professionals, and businesses to help them find what they need to get the job done.

We believe in developing knowledgeable employees, which is why team members have opportunities to learn different product categories and cross-train throughout the store. You do not need to know every product on day one. We are looking for someone who is willing to learn, enjoys helping customers, and wants to build their knowledge over time.

If you enjoy working with people, staying active, learning about hardware and construction products, and helping customers solve problems, we would like to hear from you.

Work Location: In person