Guest Service Representative - Hampton Inn

Join the Hampton Inn by Hilton - Cashiers, a Strand Hospitality managed hotel!

We offer competitive pay and benefits for our valued employees!

Shift Hours: Typical shifts needed are: 7AM - 3:00PM and 3:00 PM – 11:00 PM (Days may vary; weekend availability required)

Position Overview:

We are seeking a friendly and professional Guest Service Agent to join our Hampton Inn - Front Desk team during the evening shift. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience.

Key Responsibilities:

• Greet and welcome guests with a warm and sincere demeanor.

• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Process payments and maintain accurate records of guest transactions.

• Provide information about hotel amenities, services, and local attractions.

• Coordinate with other hotel departments to fulfill guest requests and resolve issues.

• Promote Hilton Honors and its associated benefits to guests.

Qualifications:

• Previous experience in a customer service or hospitality role preferred.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Basic computer skills and ability to learn hotel management software.

• Professional appearance and demeanor.

• Must be available to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive hourly wage.

• Access to Hilton’s Team Member Travel Program.

• Opportunities for career growth and development within the Hilton network.

• Comprehensive benefits package for eligible employees.

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

      ADAPTIVE

          SERVICE

        ACCOUNTABLE

 UNIFIED

         DEDICATED

Guest Service Representative Core Competencies

• Guest Satisfaction
• Strong Communicator/Listener
• Problem Solver
• Friendliness/Helpfulness
• Coachability

Work Environment

• Prolonged periods of standing at the hotel guest services desk
• Frequent walking
• Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
• Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
• Vision – must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
• Frequent lifting, carrying, pushing and pulling up to 15 lbs.
• Occasional lifting, carrying, pushing or pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.