SOL Cannabis Consultant (Budtender)

Position: Cannabis Consultant – STRAINS OF LIFE (SOL)

Reports To: General Manager / Assistant General Manager
Location: Maryland (SOL Potomac Dispensary)
Employment Type: Full-Time or Part-Time, Non-Exempt

About SOL

At STRAINS OF LIFE (SOL), we are more than a dispensary — we are a lifestyle brand redefining wellness through confidence, care, and connection. Our mission is to provide the best people, best products, and best technology to deliver a five-star, luxury cannabis experience unlike any other.

We aren’t just selling cannabis — we’re helping guests find balance, confidence, and joy, one interaction at a time.

Position Overview

The Cannabis Consultant is the heartbeat of the SOL experience. Responsible for guiding guests through their cannabis journey with warmth, professionalism, and accuracy, Cannabis Consultants ensure every visit reflects the SOL Standard — an elevated, educational, and hospitality-driven experience rooted in wellness and care.

This role combines expert product knowledge, sales performance, regulatory compliance, and luxury-level service. Consultants are expected to be cross-trained in all operational zones, including Point-of-Sale, Reception, Fulfillment, and Curbside, supporting all aspects of dispensary operations to maintain consistency, teamwork, and excellence. Consultants will be required to work all dispensary zones as directed by management. No consultant will be assigned exclusively to one zone or another.

Key Responsibilities

Customer Experience & The SOL Standard

• Greet every guest with a genuine SOL Smile — high energy, positivity, and professionalism.
• Ensure all guests are greeted by First Name at least three times during their visit, per visit.
• Provide personalized consultations by understanding guest needs, wellness goals, and product preferences.
• Educate customers on cannabis products, effects, cannabinoid profiles, terpene benefits, consumption methods, dosage, and responsible use.
• Clearly explain SOL Moods and product categories to help guests make confident, informed selections.
• Ensure all guests know how to use all their products prior to departure.
• Uphold the five-star SOL Experience — ensuring every guest feels seen, supported, and valued.
• Maintain a luxury-level environment through cleanliness, organization, and ambiance.
• Adheres to the zone assigned to them per day and understanding the zone expectations.
• Ability to excel in all zones: Reception, Consultant, Pickup, Fulfillment, and Curbside.
• Ability to uphold 100% compliance in accordance with MCA and COMAR in all zones.
• Customer service at 120% every day. Above and beyond for every guest. (example holding the door, ensuring full ADA compliance and assistance, showing them how to use an accessory, answering all their questions with excitement)
• Assess customer needs with upmost importance.

Sales & Compliance

• Accurately perform all sales transactions using the Point-of-Sale (POS) system.
• Verify customer identification and age in compliance with Maryland Cannabis Administration (MCA) and COMAR regulations.
• Verify medical patients’ certification, allotment, and eligibility in compliance with Maryland Cannabis Administration (MCA) and COMAR regulations.
• Maintain accurate transaction and patient records, ensuring proper data entry in METRC and company systems.
• Meet or exceed sales goals while maintaining ethical and compliant sales practices.
• Balance and reconcile cash drawers with precision; immediately report any discrepancies to management.
• Ensure accurate payment capture and recording.
• Maintain 100% compliance in every transaction — accuracy and integrity are non-negotiable.

Operational Support & Cross-Training

• Be fully cross-trained to assist in all dispensary zones:
• Reception: Greeting and checking in customers, verifying documents, managing queues.
• Sales Floor / Consulting: Providing expert guidance and hospitality.
• Fulfillment: Picking, packing, and preparing orders with accuracy and attention to detail.
• Curbside: Delivering safe, compliant, and friendly customer hand-offs.

Cannabis Consultants are expected to rotate all zones. Cannabis Consultants cannot request preferred zones.

• Maintain a spotless, well-organized sales floor and back-of-house environment.
• Support opening and closing procedures as scheduled by management.

Education, Training & Growth

• Complete all mandatory MCA and SOL training, including annual Responsible Vendor Training (RVT), security, and operational workshops.
• Maintain up-to-date and high-level product knowledge through continuous education provided by SOL and vendor partners.
• Attend coaching sessions and team huddles focused on service, compliance, and brand excellence.
• Be proactive in learning new skills, systems, and service techniques to uphold the SOL culture of growth.

Compliance, Professionalism & Team Culture

• Adhere to all MCA COMAR regulations, company SOPs, and safety policies at all times.
• Model the SOL culture: positivity, collaboration, and a commitment to going above and beyond for guests and teammates.
• Maintain confidentiality regarding all company operations, guest information, and proprietary data.
• Understanding of medical priority with guests.
• Represent SOL professionally in behavior, appearance, and communication — on and off the clock.
• Participate in the company’s culture of feedback, accountability, and excellence.

Qualifications

• Minimum 1–2 years of retail, hospitality, or customer service experience required; cannabis experience preferred.
• Strong knowledge of cannabis products, effects, and wellness applications (and a strong desire to continue education).
• Excellent communication, listening, and interpersonal skills.
• Detail-oriented with strong multitasking and organizational abilities.
• Proficient in POS systems, technology platforms, and cash handling.
• Must be 21 years or older and able to pass a state-required background check.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible availability, including evenings, weekends, and holidays.
• High-end customer services abilities.

Compensation & Benefits

• Hourly Rate: Competitive, based on experience.
• Tip Pooling.
• Commission Structure: Cannabis Consultants are eligible for sales commissions and performance incentives based on individual and team sales goals.
• Discounts: 30% off all products; 40% off SOL apparel.
• Advancement: Potential pathways for promotion to Lead Consultant, Floor Supervisor, or Management as SOL continues to grow.

The SOL Promise

At SOL, we deliver more than products — we deliver light. Every interaction is an opportunity to uplift, educate, and inspire confidence. Our Consultants embody our core values: confidence, care, and community. Through precision, knowledge, and compassion, you create the wellness experience our brand stands for.

It’s not just customer service — it’s The SOL Experience.

Be the reason someone leaves feeling brighter than when they arrived.

Additional Duties

This job description is not intended to be all-inclusive. The Cannabis Consultant may be required to perform other related duties as assigned by management to meet the ongoing needs of the organization.

Pay: $20.00 - $20.01 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you over 21 as required by the MCA?
• Please describe your industry experience.
• What does a luxury brand mean to you?

Work Location: In person

Salary : $20 - $20