What are the responsibilities and job description for the Systems Engineer / System Administrator for Managed Service Provider position at Straight Edge Technology, Inc.?
We need a team member that is excited about working at an MSP...
More specifically, we need a System Administrator that is Humble, Hungry, and Smart!
Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network?
Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours?
Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems.
So, what does a Systems Engineer do?
We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
Do you have what it takes?
Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.
You’ll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-‘em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you’re looking for a place where you can constantly learn more, be more and contribute to a team, this is it.
Does this sound just like you so far? Okay, good. Read on.
Essential Responsibilities include but not limited to:
- Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
- Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Citrix and VMware
- Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix.
- System documentation to include system reviews and recommendations.
- Travels to customer sites to perform work when appropriate (company vehicle provided).
- Maintains familiarity with industry best practices.
- Communicate effectively with customers and the Service Team
- Actively participates in team and company meetings.
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Provide 2nd and 3rd level support
- BS degree in Computer Science, Engineering or a related subject, or a combination of 5 years of experience and recent equivalent training (college graduate, technical school graduate or similar
- Extensive knowledge of all aspects of PC operations and functions
- Experience with monitoring systems and automation software
- Experience with the following technologies:
- Sophos or Meraki Firewall
- O365 and M365
- Azure Virtual Desktop or Terminal Services (RDS)
- Small Business Networks
- Microsoft SQL
- Microsoft Windows Server 2016, 2019, 2022
PREFERRED (one or multiple):
- Microsoft MCSA, MCSE or MCITP
- Meraki Network Stack (Firewall / Switch and Access point)
- Cisco CCNA
- Citrix CCA
- VMWare VCP
- Network Certification
- A Certification
CORE COMPETENCIES:
- Attention to Communication
- Written Communication
- Customer Orientation
- Initiative
- Personal Credibility
- Diagnostic Information Gathering Analytical Thinking
- Technical Expertise
- Thoroughness
- Stress Management
Physical activity of this position:
Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion.
Physical requirements of this position:
Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Visual acuity requirements:
The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time.
Work conditions:
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
- Competitive Pay
- Company subsidized medical, dental and vision insurance
- PTO
- Paid parental leave
- Company Retirement Plan
- Subsidized Gym Membership