What are the responsibilities and job description for the Customer Service Representative - Knoxville, TN position at Strada Services?
Job Details
Description
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities
Description
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities
- None
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- High school diploma or equivalent.
- Customer service experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.