What are the responsibilities and job description for the Payroll Operations Manager position at Strada Global?
Join us on a journey of endless possibilities
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180 countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
The Role
Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately
Delivery Key responsibilities:
End to end management of the client relationship, including all escalations
Work in partnership with Account Management to ensure accurate and timely contract revisions
Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed
Ongoing review of the Country Solution workbook and ensure updates are captured
Year End management
Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved
Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client
Project Management to ensure successful implementation of any new service or processes
Working with Transformation and Products, in liaison with specialists, to implement automation and innovation
Liaise with the service managers to ensure the service is running as per our SLAs and KPIs
Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
Payroll Legislation updates are fully documented by the specialist and understood by the team
Annual planning reviewed and signed off by client(s) and service managers
Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence
Ability to recognize and deal appropriately with sensitive and confidential information
Handle all required purchase order management activities per the defined process
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
Manage and monitor timely and accurate time recordings in the time management system
Communication and engagement of team ensuring that business updates, innovation etc is fully understood by the whole team.
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Team Performance within defined standards and customer contracts
Ability to effectively communicate with all levels within the business
Job Experience
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
Experience working with HR and payroll data
Experience managing a team
Native Dutch writing and verbal skills
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180 countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
The Role
Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately
Delivery Key responsibilities:
End to end management of the client relationship, including all escalations
Work in partnership with Account Management to ensure accurate and timely contract revisions
Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed
Ongoing review of the Country Solution workbook and ensure updates are captured
Year End management
Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved
Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client
Project Management to ensure successful implementation of any new service or processes
Working with Transformation and Products, in liaison with specialists, to implement automation and innovation
Liaise with the service managers to ensure the service is running as per our SLAs and KPIs
Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
Payroll Legislation updates are fully documented by the specialist and understood by the team
Annual planning reviewed and signed off by client(s) and service managers
Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence
Ability to recognize and deal appropriately with sensitive and confidential information
Handle all required purchase order management activities per the defined process
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
Manage and monitor timely and accurate time recordings in the time management system
Communication and engagement of team ensuring that business updates, innovation etc is fully understood by the whole team.
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Team Performance within defined standards and customer contracts
Ability to effectively communicate with all levels within the business
Job Experience
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Desirable
Experience working with HR and payroll data
Experience managing a team
Native Dutch writing and verbal skills
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .