What are the responsibilities and job description for the Refrigeration Technician position at STR Mechanical?
WHO IS FIRSTCALL GROUP?
STR Mechanical is a commercial and industrial HVAC services provider in the Charlotte metro area. Founded in 2006, STR Mechanical partnered with FirstCall Group in 2023.
FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth More
- Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
- Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans
- Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
POSITION OVERVIEW
We are currently seeking an experienced Seasoned Commercial Refrigeration Technician to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification.
JOB RESPONSIBILITIES
- Diagnose causes of problems and/or failures in commercial refrigeration systems and components, including compressors, evaporators, condensers, and electrical controls
- Perform maintenance and service repairs on ice machine/cooler/freezer and other refrigerated systems (Superheat/Subcooling/Delta T)
- Repair or replace defective parts in units and equipment and their controls
- Communicate with Dispatch to ensure completion of scheduled jobs
- Maintain preventative maintenance schedules and procedures for customers
- Communicate effectively with clients to explain system issues, recommended repairs, and maintenance procedures
- Supervise and mentor apprentices and junior technicians, providing guidance on best practices and troubleshooting techniques
- Ensure team adherence to quality standards and project timelines
- Adherent to all safety protocols and regulations
ACCOUNTABILITIES
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
- Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
ORGANIZATIONAL ALIGNMENT
This position reports to the local Service Manager and is responsible for engaging with the service team and all our customers.
QUALIFICATIONS
- 5 years of experience in a commercial HVAC setting
- Valid Driver License w/acceptable driving record
- Active EPA Certification
- OSHA 10 certification
- Available to work flexible hours and on-call shifts as needed
- Strong mechanical aptitude and problem-solving skills