What are the responsibilities and job description for the Warranty Specialist position at STOYSTOWN AUTO WRECKERS, LP?
Company Description STOYSTOWN AUTO WRECKERS, LP is an established automotive business headquartered on Lincoln Highway in Stoystown, Pennsylvania. The company is part of the regional automotive ecosystem, supporting vehicle owners, repair shops, and related businesses with parts and services. Team members work in a hands-on environment that values reliability, safety, and customer satisfaction. Applicants can expect a workplace that focuses on practical problem-solving, quality standards, and long-term customer relationships.
Role Description The Warranty Specialist is a full-time, on-site role based in Stoystown, PA. This role is responsible for processing warranty claims, verifying eligibility, and ensuring accurate documentation in line with company policies and vendor requirements. Daily tasks include reviewing parts and service records, coordinating with customers, sales staff, and technicians, and updating warranty statuses in internal systems. The Warranty Specialist will resolve warranty-related questions, manage returns or replacements, and follow up to ensure timely decisions and resolutions. The role also involves maintaining organized records, monitoring recurring warranty issues, and supporting efforts to improve product quality and customer experience.
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to manage concerns professionally.
- Solid Warranty knowledge, with experience reviewing claims, interpreting warranty terms, and applying policies consistently.
- Effective Communication skills, both verbal and written, for interacting with customers, team members, and vendors.
- Analytical Skills to evaluate claim information, identify patterns, and support data-driven decisions on approvals or denials.
- Attention to detail and accuracy in documentation, record-keeping, and data entry.
- Basic computer proficiency, including familiarity with office software and database or ERP systems.
- Ability to work on-site, manage multiple tasks, and prioritize in a fast-paced automotive environment.
- Previous experience in automotive, parts, service, or warranty processing is preferred; high school diploma or equivalent required.