What are the responsibilities and job description for the Manager - Service Department Quoting position at Stowers Machinery Corporation?
Knowledge And Skill Requirement(s)
- Quoting experience for heavy equipment rebuilds and certified rebuilds.
- Proficiency in Microsoft Office.
- Promotes positive team environment in a managerial capacity.
- Minimum of 3 years’ experience in service quoting, product support, or a related role within heavy equipment or machinery industries.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage multiple priorities.
- Technical understanding of Caterpillar products and repair processes.
- Expand Repair Option Offerings: Increase the range and detail of repair options, including comprehensive repair descriptions and standards, by identifying target machine models based on machine population data and dealer operational requests.
- Pricing Accuracy: Continuously compare repair option pricing to actual customer repair work, making necessary adjustments to maintain pricing accuracy and competitiveness, while maintaining OEM standards.
- Autonomous Product Support Development: Independently develop all product support service options, including repair options, preventative maintenance (PM) pricing, and Total Maintenance & Repair (TM&R) contracts, with minimal supervision and a high degree of accuracy.
- Monthly Pricing Updates: Perform monthly updates to all repair and PM option pricing and ensure timely communication of changes to operations teams.
- Quote Tracking: Track all service quotes, including those waiting, in process, and closed, to maintain visibility and accountability throughout the quoting lifecycle.
- Sales Support: Assist Product Support Sales Representatives (PSSRs), Machine Sales Department, and manage the Quoting team members in preparing and presenting contract proposals to customers.
- Regular Pricing Updates: Supply with up-to-date pricing information on component repair options, preventative maintenance, machine/welding shop services, and undercarriage repairs.
- Enroll certified rebuilds into Caterpillar database.
- Financial Reporting: Deliver accurate and timely reports on the financial performance of TM&R contracts to management.
- Information Management: Ensure continuous growth and maintenance of repair option information, storing and updating data in Caterpillar systems, Stowers’ ERP (DBS) and company intranet applications.
- Prepare to have other management and work responsibilities as the business grows.
- Promote a culture of safety, accountability, and continuous improvement.
- Provide strategic direction, mentorship, and coaching to Quoting team members.
- Set clear goals and expectations, regularly evaluate performance, and provide constructive feedback.
- Identify development opportunities and support Quoting team members in their professional growth.
- Lead by example, demonstrating integrity, accountability, and commitment to excellence.
- Address conflicts or challenges proactively to maintain a productive work environment.
- Ability to sit for extended periods.
- Mental agility to manage multiple tasks and respond quickly to changing conditions.
- Occasional lifting of office supplies (up to 25 lbs).
- High level of concentration and attention to detail.
- Office-based with frequent communication.
- Fast-paced and dynamic, with occasional exposure to outdoor conditions.
- The Service Quoting Manager reports directly to the Service Operations Manager and works closely with Sales, Operations, and Product Support Sales Representatives.
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