What are the responsibilities and job description for the Heavy Rents Specialist position at Stowers Machinery Corporation?
Knowledge And Skill Requirements
The environment is collaborative, and you will work closely with cross-functional teams such as operations, sales, parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture, where excellence in customer service quality, both internally and externally, is a primary objective
- Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Strong mathematical skills required, with the ability to perform calculations and solve complex problems.
- Strong verbal and written communication skills, able to maintain composure and clarity when handling challenging or high-stress interactions.
- Excellent interpersonal and customer relations skills, fostering a positive experience for both employees and customers alike.
- Exhibit a strong desire to learn new technologies and integrate them into daily operations to improve service and efficiency.
- Highly motivated and driven by the goal of meeting and exceeding company objectives, with a strong understanding of the company’s equipment and market trends.
- Build and maintain strong customer relationships to drive repeat business and loyalty.
- Prospect new accounts to grow Stowers’ rental market share.
- Prepare accurate, competitive rental quotes using Salesforce/CRM.
- Coordinate equipment delivery and logistics with operations via DBS.
- Monitor fleet availability and utilization to optimize efficiency and profitability (DBS/iStowers).
- Collaborate with sales, service, and product support to ensure a seamless rental experience.
- Partner with the used equipment and service teams to monitor fleet maintenance and repairs in order to maximize profitability.
- Maintain in-depth knowledge of Caterpillar equipment to provide expert recommendations.
- Track rental performance metrics and support demand and revenue forecasting.
- Ensure accurate processing of rental transactions, documentation, and billing (DBS/Unit 4).
- Experience with Microsoft Office suite is required. Salesforce and DBS experience is preferred.
- Previous experience with heavy equipment operation, valuation, rental or sales is not required but is preferred.
- Demonstrated ability to work collaboratively in a team environment, contributing to shared goals and fostering positive relationships.
- Must be able to pass background check, physical exam and drug screening test.
The environment is collaborative, and you will work closely with cross-functional teams such as operations, sales, parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture, where excellence in customer service quality, both internally and externally, is a primary objective