What are the responsibilities and job description for the Part Time Front Desk Agent (year round) position at Stowe Village Inn?
Attention Applicants:
- We are looking for Part Time 10:00 am - 6:00 pm shift coverage
- 16 hours to 32 hours per week, Saturday and Sunday Required
- Perferred applicants with 30 minute or less commute
- Pay DOE
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Manage online, phone and in-person room reservations
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries and requests
- Assist guests with reservations, changes, and cancellations
- Take payment from guests
- Respond to guest's concerns in friendly, timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Provide concierge services and recommendations for local amenities and attractions to guests, along with hotel information
- Work with other team members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Occasionally lift items weighing up to 50lbs.
- Setup coffee station and perform some light food preparation for guests
- Be a positive influencer for the inn in everyday life
Requirements:
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for hotel management
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are ready to join a passionate team of friendly professionals who give exceptional guest service, we would love to hear from you!
Pay: From $20.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $20