Lead Property Care & Maintenance Technician

Position Summary

The Lead Property Care & Maintenance Technician oversees the day-to-day care, maintenance, safety, and presentation of Stowe Country Homes’ premium properties. This hands-on role combines maintenance, preventative care, seasonal preparation, vendor coordination, work-order management, and property operations. A crucial responsibility of this role is the ability to respond to guest needs in a timely manner, ensuring a premier guest experience.

The ideal candidate is dependable, organized, detail-oriented, resourceful, and comfortable taking initiative while supporting the Property Care team.

Key Responsibilities

Property Care & Maintenance

• Oversee daily maintenance and upkeep of properties, buildings, grounds, and outdoor areas.
• Conduct routine and preventative inspections and identify repair, safety, and improvement needs.
• Identify, coordinate and perform hands-on repairs, troubleshooting, and preventative maintenance.
• Monitor heating, plumbing, electrical, appliances, hot tubs (chemical balancing), fireplaces, utilities, and equipment.
• Ensure properties are clean, orderly, well-maintained, and guest-ready.
• Maintain tools, equipment, supplies, work areas, and accurate maintenance records.

Work Orders & Preventative Maintenance

• Prioritize and track maintenance requests based on urgency and guest impact.
• Maintain preventative maintenance schedules and address recurring issues.
• Identify larger maintenance needs, projects, renovations, and improvements and communicate recommendations to the Property Care Manager.

Vendors & Property Operations

• Coordinate contractors, service providers, landscapers, cleaners, tradespeople, and specialty vendors.
• Meet vendors on-site, obtain estimates, monitor work, and follow up on deficiencies.
• Assist with inventory and procurement of property and maintenance supplies.
• Prepare properties for arrivals, departures, owner visits, special events, and seasonal use.

Guest, Owner & Team Support

• Respond promptly to guest-impacting and urgent maintenance issues.
• Work with Guest Services and Property Care to resolve problems professionally.
• Support owner requests and maintain positive relationships with homeowners, guests, vendors, and employees.

Safety & Security

• Inspect properties for hazards and take appropriate corrective action.
• Help ensure compliance with Vermont fire and safety requirements and SCH standards.

Qualifications

• Experience in property maintenance, facilities, hospitality, vacation rentals, construction, landscaping, estate management, or a related field.
• Strong residential maintenance and troubleshooting skills.
• Ability to determine when professional assistance is required.
• Strong organizational, communication, and time-management skills.
• Attention to detail and commitment to quality.
• Ability to work independently and prioritize changing needs.
• Professional, courteous, and service-oriented demeanor.
• Basic computer and smartphone skills.
• Valid driver’s license and reliable transportation.
• Ability to lift, carry, bend, climb stairs/ladders, and perform hands-on maintenance.
• Ability to work indoors and outdoors in varying weather conditions.

Personal Attributes

Dependable Proactive Hands-on Solution-oriented Organized Flexible Discreet Team-oriented Committed to high-quality property care

Schedule

• Full-time with flexibility based on property needs, seasons, projects, and emergencies.
• Evenings, weekends, holidays, and 24/7 on-call availability required.

Performance Expectations

Success means SCH properties are safe, functional, well-maintained, consistently guest-ready, and proactively cared for. Performance will be measured by timely maintenance, effective vendor coordination, proactive problem-solving, property presentation, communication, reliability, and professionalism.

Pay: $25.00 - $32.00 per hour

Expected hours: 30.0 – 50.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $25 - $32