What are the responsibilities and job description for the Boat Attendant position at Stow Lake Boathouse Company LLC?
Boat Attendant
Stow Lake is a man-made lake with an island in the middle, that is tucked away in beautiful Golden Gate Park. The charming little lake, with pedal boats, waterfall and Chinese pavilion, is a local favorite. If you're a customer service guru that loves to be outdoors we have an amazing opportunity for you to work at beautiful Stow Lake. Come join our team and enjoy beautiful Stow Lake Boathouse!
Summary of Position:
Note: Must be able to work weekends.
Note: Must be able to work weekends.
Responsible for providing an extraordinary guest experience by offering friendly and courteous service as well as a safe boating experience. Work with management to ensure all boat attendants are properly trained and provide excellent customer service.
Responsibilities:
- Prepare the Boathouse for the day; string boats to dock, place life jackets in appropriate place outside, place cleaning supplies outside, bring trash receptacles to designated areas
- Assist guests in the rental of boats; safely help load and unload guests from boats
- Ensure that boats are clean, batteries charged (as needed), boats are properly stowed and cleaned in the boathouse at the end of day
- Ensure cleanliness of dock area (hosing down dock) at the beginning of the day and is clean of trash at the end of the day
- Perform weekly upkeep/draining/cleaning of boats inside and outside boatshed; follow weekly cleaning schedule
- Assist in dining and common areas; sweep, setup/breakdown chairs, open/close shutters, wipe down and sanitize all surfaces, empty trash, clean bathrooms, and consolidate trash into black containers
- Actively participate in creating a positive work environment, promoting team work
- Follow all company safety procedures while handling the boat fleet and inform guests of safety expectations in a professional manner
Position Requirements:
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must be able to work independently with little or no supervision
- Strong communication and interpersonal skills – must be able to read, write and speak English
- Must be able to meet and/or exceed customer expectations
- Ability to lift 25 lbs. frequently and up to 50 lbs. occasionally.
- Frequent bending, twisting, lifting and squatting will be required
Knowledge and Experience:
Education: High School Diploma or equivalent required
Experience: Six months customer service and/or food and beverage experience preferred
Experience: Six months customer service and/or food and beverage experience preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.