What are the responsibilities and job description for the Service Manager position at Stout NYC @ MC Hotel?
Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are.
Job Description
We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ. The MC Hotel has three venues--Allegory, a breakfast, lunch, and dinner restaurant; Splendid, a rooftop bar; and a banquets & catering operation that hosts events of all sizes.
Responsibilities:
- Manage daily operations including cleanliness, organization, revenue opportunities and staffing
- Provide exceptional guest service, thereby setting the standard for all employees
Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations
Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations
Meeting and greeting customers and organizing table reservations.
Organizing and supervising the shifts of hourly front of house staff
Maintaining high standards of quality control, hygiene, and health and safety.
- Work cooperatively with other hotel departments, including front desk, events/sales, housekeeping, engineering, etc.
- Ensure strong execution of private events in the hotel's various venues and spaces
Competencies and Skills Required
At least 1 year of restaurant management experience in a high-volume setting
Experience working in a multi-venue establishment preferred
Outstanding communication and leadership skills
Good understanding of useful computer programs (Toast, OpenTable, Harri, Canva)
- Experience running and managing banquet & catering events, preferably in a hotel environment
- Availability to work nights and weekends
Salary : $70,000 - $77,000