Logistics Dispatcher

Stoughton Trailers is a trusted, industry‑leading trailer manufacturer with strong Wisconsin roots and a commitment to safety, quality, and operational excellence. Our yard operations play a critical role in keeping production moving and ensuring trailers are positioned safely and efficiently throughout our facilities. 

Position Details:

🕒 Schedule: Monday - Friday from 5:30 AM-2:30 PM OR Monday - from 2:30 PM-11:30 PM
💼 Shift: 1st Shift and 2nd Shift
⏱️ Overtime: Required as business needs

What You’ll Do -

You will coordinate trailer pickups while maintaining safety, documentation accuracy, and positive customer interactions.

Trailer Pickup Coordination & Dispatch:

• Coordinate pickup of finished trailers for customers and carriers
• Perform trailer security exit checklists with carrier drivers and store documentation electronically with Bills of Lading (BOL)
• Record, document, and perform data entry for trailer moves
• Maintain accurate inventory and location records for finished goods and trailers

Customer Service & Communication:

• Interact with customers via telephone, email, and in person in a polite and professional manner
• Represent a professional company image when managing pickups and resolving delivery‑related issues
• Answer internal and external phone calls and route inquiries appropriately
• Escalate unresolved issues to the supervisor when necessary

Safety, Security & Compliance:

• Work safely around moving vehicles and ensure the safety of others in traffic areas
• Perform Vehicle Daily Inspection checklists on assigned vehicles
• Maintain key and equipment control lists
• Register visitors and direct them to appropriate entry points
• Direct emergency vehicles and assist with communication during emergencies when required

Documentation, Reporting & Administration:

• Complete and maintain daily shift logs, documenting:
• Customer interactions
• Inquiries, complaints, and actions taken
• Pass down shift information to Security personnel at the end of shift
• Submit Quality Issue notifications to the Quality Department
• Perform administrative duties such as filing, records retention, scanning, copying, and paperwork distribution
• Read and interpret documents, instructions, and company procedures

Professional Expectations:

• Work efficiently in outdoor environments with exposure to cold, heat, rain, or snow
• Multitask effectively in a fast‑paced environment
• Perform all tasks in a safe, efficient, timely, accurate, and highly productive manner
• Maintain regular attendance and work scheduled hours
• Support mandatory overtime as required
• Contribute positively to team and company goals
• Follow all company policies and procedures
• Perform other duties as assigned

What You Bring -

Education & Experience:

• High school diploma, GED, or technical school education
• Minimum of 2 years of related experience in a manufacturing environment

Licenses & Certifications:

• Valid driver’s license with a good driving record

Knowledge, Skills & Abilities:

• Strong customer service skills and professional communication style
• Safe driving skills and ability to perform vehicle inspections
• Fluency in English (spoken and written)
• Ability to work independently with minimal supervision
• Strong organizational and time‑management skills
• Ability to prioritize tasks and balance competing demands
• Ability to operate two‑way and emergency radio systems
• Ability to read, understand, and follow instructions and procedures

Core Competencies:

• Self‑motivated
• Driven
• Positive attitude

Work Environment & Physical Expectations:

This position requires the ability to perform essential job functions with or without reasonable accommodation. Work includes standing, walking, sitting, reaching, bending, and repetitive hand and arm movement. The role may require lifting items up to 50 lbs occasionally and working outdoors in varying weather conditions. Vision requirements include close, distance, peripheral vision, depth perception, and focus adjustment (minimum 20/40 distance vision, with or without correction). Hearing and verbal communication abilities are required to safely perform job functions.

Why This Role Matters -

The Logistics Dispatcher plays a vital role in ensuring finished trailers are securely, accurately, and efficiently released to customers. By coordinating pickups, maintaining clear documentation, supporting safety, and delivering professional customer interactions, this role directly impacts customer satisfaction, inventory accuracy, and overall supply‑chain effectiveness.