What are the responsibilities and job description for the Client Service Coordinator position at Stouffer Legal?
Job Title: Client Services Coordinator
Location: Gaithersburg, MD
Employment Type: Full-Time
Department: Client Services
About the Role
Stouffer Legal is seeking a reliable, friendly, and detail-oriented Client Services Coordinator to join our growing team. This role is primarily phone-based. Most of your day will be spent answering inbound calls, returning messages, scheduling appointments, and helping clients with service-related questions. You should be confident on the phone, calm under pressure, and comfortable meeting clear call performance expectations.
You will deliver a five-star hospitality experience over the phone first, and in person when needed. When clients visit the office, you will support the front desk, assist with attorney meetings, and handle light administrative tasks. The ideal candidate thrives in a fast-paced, client-focused environment and enjoys supporting a busy legal team.
Key Responsibilities
Client Hospitality:
- Greet and seat clients, offer refreshments, and create a warm office environment
- Prepare materials for attorney meetings (folders, design packets, invoices)
- Assist with payments, appointment rescheduling, and conference room readiness
- Provide backup coverage for the Front Office Coordinator when needed
Phone Support:
- Answer inbound calls and make outbound follow-ups with professionalism and empathy
- Assist clients with questions, appointment scheduling, and service-related concerns
- Accurately log client interactions in our CRM and follow up on open issues
- Meet call performance expectations (response time, call quality, resolution)
Attorney Support:
- Prepare materials and provide in-meeting support (e.g., documents, lunch, refreshments)
Administrative Support:
- Scan, upload, and organize client documents in the CRM system
- Coordinate with attorneys and client services team to resolve client needs
- Support data accuracy and handle confidential information with discretion
Office Cleanliness:
- Sanitize conference rooms, wash dishes, and tidy shared spaces
Backup Coverage:
- Provide in-person support at Gaithersburg, Annapolis or Towson locations when Front Office Coordinator is out
What We’re Looking For
- Previous customer service experience (office or hospitality setting preferred)
- Comfortable managing high call volume and client-facing interactions
- Strong organizational and multitasking skills
- Professional, warm communication style
- Tech-savvy with experience using CRM software, printers/scanners, and phone systems
- Flexible, team-oriented, and comfortable in a dynamic law firm environment
Tools & Systems You'll Use
- CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral
Benefits:
- Annual salary between $45,000.00 - $56,000.00 based on experience
- Performance based bonus structure
- Pay day twice a month on the 7th and 21st
- Eligible for benefits upon start date
- Health Insurance (CareFirst) with 50% company contribution
- Dental and Vision Insurance offered
- Short-term and Long-term Disability Insurance 100% paid by company
- Basic Group-Term Life Insurance 100% paid by company
- 401k Contribution with up to 4% match, no vesting period
- Paid-time off starts at 15 days per year and increases with tenure
- 7 paid holidays
- Employee discount
- Paid training
What you can expect in the Hiring Process:
- Submit application
- Phone interview (10-15 minutes)
- Virtual (Microsoft Teams) interview (1 hour)
- Complete candidate assessment (emailed to you)
- In-person interview (1 hour)
- Job offer and completion of reference checks and background check
- You’re hired!
Application Instructions:
We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.
Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!
We look forward to reviewing your application and welcoming the newest member to our team!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.
Salary : $45,000 - $56,000