What are the responsibilities and job description for the Service Clerk position at Stotz Equipment?
Overview:
Skills / Experience
Preferred Experience
Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver’s license and a clean driving record are also required.
Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries.
Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other.
Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land.
What You'll Be Doing:
The Service Clerk plays a key role in delivering an exceptional customer experience by serving as the first point of contact for customers while providing administrative and service support to the branch. This position combines receptionist, administrative, and service advisor responsibilities to ensure efficient office operations, effective communication, and smooth service department workflow. The Service Clerk greets customers, answers phones, supports service scheduling, assists with work order administration, and helps maintain strong customer relationships throughout the repair process.
Responsibilities:
- Greet, welcome, and assist customers, visitors, and vendors in person and over the phone.
- Answer, screen, and direct incoming calls while providing information and support as needed.
- Serve as a liaison between customers, technicians, and service personnel to ensure clear communication and accurate expectations.
- Assist customers with service inquiries, appointments, repair updates, and service documentation.
- Support service department operations by creating, updating, and maintaining work orders and service records.
- Coordinate scheduling for service appointments and administrative activities.
- Perform general clerical and administrative duties including filing, data entry, document preparation, scanning, and record management.
- Assist with invoicing, accounts receivable, accounts payable, and other accounting-related tasks as assigned.
- Manage multiple priorities and projects while maintaining accuracy and attention to detail.
- Maintain customer and company records in service management and business systems.
- Utilize computer software and office technology efficiently to support daily operations.
- Support various departments as needed while promoting teamwork and operational efficiency.
- Maintain a professional, organized, and welcoming environment for customers and employees.
What's Required
Skills / Experience
- Strong customer service orientation with excellent verbal and written communication skills.
- Highly organized, detail-oriented, and able to prioritize effectively in a fast-paced environment.
- Ability to manage multiple tasks while maintaining professionalism and accuracy.
- Basic mechanical aptitude or ability to learn and communicate service and repair information effectively.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, and business management software.
- Demonstrated ability to remain calm and focused under pressure.
- High level of integrity, reliability, and professionalism.
- Strong interpersonal skills and ability to work effectively with customers, technicians, vendors, and coworkers.
- Flexible and adaptable to changing priorities and business needs.
Preferred Experience
- Previous receptionist, administrative assistant, customer service, service advisor, or service department experience preferred.
- Experience supporting accounts receivable, accounts payable, or other accounting functions.
- Experience coordinating customer communications and scheduling activities.
- Experience working in agricultural, diesel, automotive, heavy equipment, or service-related industries preferred.
Education
- High School Diploma or Equivalent
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone
- Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
- Hearing ability sufficient to communicate with others in person or over the phone
- Light to moderate lifting may be required (up to 25 pounds)
- Ability to reach, stoop, kneel, and bend as needed
Reasonable accommodations may be made for individuals with disabilities
What’s In It for You:
At Stotz Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:
- Profit Sharing Bonus Program
- 401(K) with 4% Company Match
- Medical, Dental, Vision & Life Insurance
- Paid Time Off, Sick Time & Company Holidays
- Tuition Reimbursement & Apprenticeship Sponsorship
- Technician Incentive Program
- Employee Assistance Program (EAP)
- Boot Voucher & Technician Tool Account
- Company Vehicle (for qualifying roles)
- Training through John Deere University
- Eligible to join the John Deere Credit Union
- Advancement Opportunities
Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver’s license and a clean driving record are also required.