Parts Manager

Department: Parts
Reports To: General Manager
Location: Tryon, NC

Stott's Ford is seeking an experienced, motivated, and results-driven Parts Manager to oversee all aspects of our Parts Department. This position is responsible for daily operations, inventory management, departmental profitability, employee supervision, and customer satisfaction. The Parts Manager will support retail, wholesale, Service Department, and Body Shop operations while identifying opportunities for continued growth and efficiency.

• Oversee daily Parts Department operations, including retail, wholesale, and internal dealership sales.

• Manage, train, and supervise parts department employees while maintaining accountability and productivity.

• Maintain proper inventory levels, manage purchasing, improve inventory turnover, and minimize obsolete inventory.

• Establish competitive pricing strategies while maintaining departmental gross profit objectives.

• Develop and maintain strong wholesale customer relationships while identifying opportunities for business growth.

• Coordinate with Service and Body Shop management to ensure timely parts availability and minimize repair delays.

• Oversee parts ordering, shipping, receiving, returns, and manufacturer credits.

• Monitor departmental performance, including sales, gross profit, inventory aging, and operating expenses.

• Ensure accurate processing of purchases, invoices, and customer accounts.

• Maintain an organized, efficient, and safe work environment.

• Resolve customer concerns and deliver excellent service to internal and external customers.

• Previous automotive parts department experience required; management experience preferred.

• Strong knowledge of automotive parts, inventory management, and dealership operations.

• Experience with Ford parts systems and dealership management software preferred.

• Understanding of retail, wholesale, and internal dealership parts operations.

• Strong leadership, organizational, and communication skills.

• Ability to analyze financial performance, control expenses, and achieve departmental goals.

The Parts Manager is expected to take ownership of departmental performance, maintain strong inventory controls, support dealership operations, develop customer relationships, and continuously identify opportunities to improve efficiency, sales, and profitability.

Family-owned and operated since 1981, Stott's Ford proudly serves Western North Carolina and Upstate South Carolina. We believe in strong leadership, teamwork, accountability, and delivering the level of service our customers have come to expect.

Three Generations. One Commitment.