Technical eCommerce Operations Manager – Full Time – (Midtown) New York City, NY

Technical eCommerce Operations Manager – Full Time – (Midtown) New York City, NY

Skills – Manager, eCommerce, Operations, Salesforce Commerce Cloud, SFCC, Technical, Hands On, API Testing, Back-End System Configuration, ERP

My client who is a leading Global brand within the retail industry is currently looking to on board a hands on eCommerce Operations Manager.

This is a Full Time position and will be based out of my client’s offices in midtown Manhattan.

The on-site schedule is Monday-Thursday with Friday’s remote. Local candidates, or those willing to relocate are thus sought after.

The Role:

As the eCommerce Operations Manager, you’ll be responsible for the day-to-day operational health, stability, and continuous improvement of my client’s direct-to-consumer eCommerce ecosystem. Reporting to the VP level, this role serves as the first line of defense for all eCommerce technology and platform-related issues, owning the day-to-day management, triage, coordination, and resolution of technical and operational challenges across the organization's digital ecosystem. Acting as the primary operational partner to the VP, this individual ensures websites, integrations, vendors, and digital platforms operate reliably while escalating only the most complex or strategic issues.

You will own production support, technical issue management, release coordination, vendor and internal communications, operational documentation, quality assurance, and platform optimization. This role is expected to proactively identify risks, drive issue resolution, improve operational processes, and recommend scalable solutions that enhance platform stability, organizational efficiency, and the overall customer experience.

• Support the developing, managing, and execution of my client’s digital acceleration strategy and DTC eCommerce growth plans for their six websites.
• Support Salesforce digital platform extensions to other markets (Canada, Mexico, UK); manage and execute rollout of additional locales, train/support local teams as needed
• Own all eCommerce platform operations, updates, and maintenance processes; develop documentation and standard operating procedures specific to the businesses
• Own all website technical integrations with other platforms/services; manage relationships with key digital vendors for fraud management (Forter), payments (Adyen & Marketplace), tax calculation (Vertex/Avalara), email marketing (Klaviyo), UGC/Ratings (Revioews.io), and analytics (Google), and customer service software (Zendesk)
• Own all cookie/CCPA, site tag, geo-location, geo/IP redirect, and accessibility strategies

The Candidate:

• 5 years of eCommerce, digital platform, or technology operations experience, preferably within a retail or direct-to-consumer environment.
• Experience with Salesforce Commerce Cloud or a comparable enterprise eCommerce platform
• Technical Hands On Experience – API Integration/Testing, Backend system configuration, Managing Payments, Connectivity to my client’s ERP system (SAP S/4 HANA), Troubleshooting
• Proven successful track record of troubleshooting and maintaining digital platforms and ecosystems (eCommerce websites, apps, etc.)
• High degree of technical acumen and problem-solving skills, with ability to work collaboratively across business, technology and other internal stakeholders
• Strong project management skills with the ability to manage multiple priorities and stakeholders in parallel in a fast-paced environment
• Excellent communication skills and ability to rally large teams around ambitious goals

Salary – $135,000-$150,000 Per Annum Bonus (10%) Benefits

Please send resumes directly to patrick.hindmarsh@stottandmay.com and we can look to discuss specifics.

I look forward to hearing from you.

Skills – Manager, eCommerce, Operations, Salesforce Commerce Cloud, SFCC, Technical, Hands On, API Testing, Back-End System Configuration, ERP

Technical eCommerce Operations Manager – Full Time – (Midtown) New York City, NY