What are the responsibilities and job description for the Assistant Personal Care Director position at StoryPoint?
Assistant Personal Care Director
StoryPoint Middletown
Shift Hours: 11am - 7pm
Position Summary:
The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.
Required Experience:
- Prior experience in Senior Living preferred
- Supervisory experience required
- Strong problem-solving and critical thinking skills
- Proven high performer with excellent organization and communication skills
Key Accountabilities:
- Team Leadership: Manage, support, and be accountable for your care teams performance
- Care Management: Ensure appropriate care is provided at the right cost with the right staffing
- Employee Engagement: Set clear expectations, offer regular feedback, and support staff development
- Resident & Family Communication: Provide high-quality care and maintain clear, consistent communication with families
- Community Partnerships: Foster relationships with internal and external partners (e.g., skilled care providers)
- 1440 Care Standards: Promote and lead according to the organizations care standards
Additional Responsibilities:
- Provide and retain signed Client Rights documents in client records
- Complete competency checks for care staff before service delivery
- Maintain accurate client records for a minimum of 7 years
- Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
- Review incident reports and determine necessary actions or assessments
- Handle contracts, billing, A/R, and long-term care insurance processing
- Coordinate referrals for home care, hospice, and pharmacy services
- Communicate emergency policies and keep staff informed
- Contribute to overall organizational improvement
- Be available for flexible scheduling, including on-call, weekends, and holidays
- Perform other duties as assigned
Skills for Success:
- Strategic business and competitor knowledge
- Strong client relationship management
- High performance under pressure
- Effective planning and prioritization
- Team building and conflict management
- Open, clear, and frequent communication
- Willingness to embrace change and learn from experience
- Culturally competent and inclusive team player
- Ability to navigate organizational structure and compliance
- Honest, courageous communicator
Working Conditions:
- Long periods of standing; regular sitting, walking, and hand use
- Occasional lifting/moving of up to 25 lbs
- Moderate noise level
- Occasional travel may be required
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