What are the responsibilities and job description for the Retail Associate position at Story Cannabis?
Our Story:
Story Cannabis was built by misfits on a mission - people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we're just getting started.
Our vision is to bring hope, happiness, and healing to the world through cannabis, and we're doing it one state, one store, and one customer at a time.
Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.
If you're ready to challenge what's expected and shape the future of cannabis, your next chapter starts with Story.
Overview:
As a Retail Associate, you'll be the face of our store - welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You'll bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs. This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.
Responsibilities:
- Greet customers when entering the retail store with compassion and professionalism.
- Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
- Completes all sales and job duties per company SOP.
- Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
- Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
- Work with a diverse group of personalities - employees and customers.
- Possess excellent skills in mathematics.
- Be extremely organized, efficient, and a good manager of time & resources.
- Operate cash register, computer-based POS system, and cash drawer.
- Clean, stock, and organize retail store.
- Conduct nightly inventory counts of all retail store products.
- Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
- Work on special projects and assignments designated by management.
- Other duties as assigned.
Qualifications & Requirements:
- Minimum High School Diploma or G.E.D equivalent required.
- Previous customer services experience preferred.
- Marijuana knowledge a bonus.
- Must be over 21 years of age.
- Can legally work in the United States - all documentation required.
- Must have a valid State-Issued ID or U.S. Passport
- Must have reliable transportation.
- Must have no scheduling restrictions.
- Employment offers are contingent upon successful completion of all pre-employment background checks.
Physical Requirements:
- Must have the ability to push, pull, or lift a minimum of 50 pounds.
- Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.