Operations Administrator

Core Role

The Operations Administrator is the single point of contact for all end-user service requests. This role manages scheduling for daily requests, including deliveries, installations, pick-ups, and moves, ensuring efficiency and alignment with customer demands and operational goals.

Primary Duties and Responsibilities

• Maintain open communication with customers and adhere to the Sundown Rule.
• Establish daily manpower requirements based on service requests.
• Schedule and confirm deliveries with customers in advance.
• Maintain accurate records for all pick-ups and deliveries.
• Print, review, and separate daily tickets.
• Review returned tickets for approval and updates.
• Manage weekly and monthly reports.
• Handle customer invoicing and reporting.
• Identify process improvements and recommend changes.
• Place small product and service orders as needed.

Other Duties and Responsibilities

• Communicate discrepancies with Operations Manager.
• Work with customers to resolve scheduling issues.
• Maintain up-to-date schedules.
• Assist with managing vehicles, equipment, and supplies.
• Maintain a professional attitude.
• Work overtime as needed. (40hr work week scheduled, depending on work tempo, may be as much as 45 hours.)
• Perform other duties as assigned.

Authority & Decision-Making

• The Operations Administrator has the authority to adjust daily schedules as needed to meet operational demands and maintain efficiency.
• All schedule changes must align with direction or notification from the Operations Manager.
• Responsible for communicating all schedule changes promptly to team members and customers.
• Empowered to proactively adjust schedules to optimize labor efficiency and prevent delays.
• Ensures clear and immediate communication of all changes to crews, customers, and stakeholders.

Education and/or Experience

• Associate degree
• Minimum 4 years related experience preferred.
• Strong computer skills.
• Excellent organization and communication skills.
• Ability to work in a team environment.
• Ability to work overtime as needed.

Salary : $23 - $25