Safety, Quality, Experience (QuEST) Program Manager - Innovation Fund - FT - Day

Position Status

Full time

Shift

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours Per Week

40

Job Information

Exemption Status: Exempt

A Brief Overview

The Program Manager, Safety, Quality, Experience and Teamwork (QuEST) provides clinical leadership for assigned departments to ensure safe, high quality, patient centered care. This role coordinates multidisciplinary services, advances process improvement initiatives, and strengthens Professional Governance, education, and provider and team member collaboration. They conduct proactive rounds to promote Safety, Quality, Experience, and Teamwork, supports the organization's high reliability journey, and analyzes departmental and experience related data to drive positive outcomes. Guided by Jean Watson's Theory of Human Caring and the principles of Professional Governance, the Program Manager partners closely with department leadership to implement best practices and enhance patient and team member experience across Stormont Vail Health.

Education Qualifications

• Bachelor's Degree in Nursing (BSN) Required
• Master's Degree in Nursing, Healthcare Administration Preferred
  
  

Experience Qualifications

• 3 years Nursing experience in an acute care setting Required
• 1 year Leadership experience, including informal leadership roles (Professional Governance) Required
• 1 year Patient experience work Preferred
  
  

Skills And Abilities

• Excellent customer service skills
• Proficient communicator (verbal/written)
• Strong educator/mentor
• Analytical skills (data review/presentations)
• Collaborative and adaptable
• Detail-oriented (safety/quality focus)
• Patient experience expertise
• Process Improvement, Lean Management skills
• Teamwork and leadership skills
• Computer proficiency (EHR, data tools)
  
  

Licenses and Certifications

• Registered Nurse - KBON Active RN license (Kansas or Compact State) Required
• Certified Professional in Patient Safety, Certified Professional in Healthcare Quality or Clinical Nurse Leader certification Preferred
• Registered Nurse - KSBN
  
  

What you will do

• Conduct “QuEST” rounds with patients and team members, assessing and discussing safety, quality, experience, and teamwork. Evaluate compliance with Stormont Vail Health policies and protocols governing patient care.
• Identify and proactively address safety, quality and experience concerns during rounds, escalating issues to prevent adverse events.
• Provide hands-on education to patients and staff on best practices, safety protocols, and quality initiatives including NDNQI. Accountable for working with physicians and staff to continuously re-evaluate as needed to maintain high quality of care standards.
• Collaborate with department leaders and patient experience teams to share observations and recommend improvements.
• Collect, compile, and analyze safety, quality and patient experience data; conduct in depth reviews with stakeholders to identify performance gaps, barriers, and improvement opportunities; provide evidence based guidance to advance best practices and improve patient outcomes; and ensure accurate entry of required information into national registries and databases as directed.
• Serve as a subject matter expert in patient experience, leading efforts to improve survey scores and satisfaction.
• Champion high reliability principles, fostering a culture of safety, quality, teamwork, and continuous improvement.
• Provide direct patient care as needed, modeling best practices and supporting staff in delivering safe, high-quality, compassionate care. Acts as a resource to all members of the health care team related to the provision of care, safety, quality and experience.
• Identify opportunities for process improvement and participate in safety and quality initiatives, leveraging data and frontline feedback.
• Document and report findings from rounds, ensuring timely communication with leadership and relevant teams.
• Functions as a member of an integrated multidisciplinary professional team and is an active participant in various department, service line and system level meetings/committees/councils related to safety, quality and experience.
• Participate in committees or workgroups related to safety, quality or patient experience.
• Assist with onboarding and training of new staff regarding safety, quality and experience principles.
• Support special projects or initiatives as assigned by leadership.
• Maintain professional development and stay current on best practices in patient experience and quality improvement.
• Facilitate communication between Information Systems and patient care teams to resolve Epic user issues by way of representation with Super User Oversight Committee (SUOC) and Physician Superuser Oversight Committee.
• Demonstrates knowledge of the Kansas State Nurse Practice Act and follows the statues and regulations therein.
  
  

Travel Requirements

• 5% Occasional travel between SVH locations for meetings/collaboration.
  
  

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned
  
  

Patient Facing Options

• Position is Patient Facing
  
  

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
  
  

Remote Work Capability

• Hybrid
  
  

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility
  
  

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Rarely less than 1 hour
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours
• Pulling: Occasionally 1-3 Hours
• Pushing: Occasionally 1-3 Hours
• Reaching (Forward): Occasionally 1-3 Hours
• Reaching (Overhead): Occasionally 1-3 Hours
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Occasionally 1-3 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Frequently 3-5 Hours
  
  

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Frequently 3-5 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Frequently 3-5 Hours
• Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours
• Hazards (other): Occasionally 1-3 Hours
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour
  
  

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.