Financial Counselor

Build your future and career!

Join Stormont Vail Health’s team of dedicated professionals! We offer a competitive compensation package and a supportive culture. The best place to train, work, and grow.

Starting pay is determined by level of experience.

Benefits: Medical, Dental, Vision, Life, PTO, Long-Term/Short-Term Disability, 403B Match, Career Advancement/Education Assistance Program, PSLF Student Loan Forgiveness eligible employer and Employee Assistance Program.

Position Status: Full time | 40 hours per week | Non-Exempt

A Brief Overview

Under direction, responsible for reviewing and assisting uninsured and underinsured financially responsible parties to find appropriate sources to pay hospital bills. The individual must professionally interact with patients, families, physicians, other staff members, insurance companies and employers to thoroughly and promptly research and identify potential third-party payer payment sources. The goal of this role is to enhance customer satisfaction by eliminating or reducing financial concerns without interrupting the continuum of care.

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

• 3 years Experience in a clinical healthcare setting such as physician’s office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience. Related financial experience may also be accepted. Required

What you will do

• Researches and identifies potential payer sources for patients who are either uninsured or underinsured.
• Assists patients/guarantors with the completion of applications to qualify for government or non-government health coverage. This can include but is not limited to: Medicaid, Medicare, COBRA, Disability.
• Identifies accounts which meet the criteria for referral to an outside vendor for review of coverage options and application completion.
• Completes timely monitoring and follow-up on patient accounts pending application outcome.
• Acts as a resource for patients, families and staff for anything coverage related.
• Completes thorough and timely documentation in patient accounts detailing assistance provided, progress and outcome.
• Understands federal laws relating to COBRA and State of Kansas laws related to Medicaid. Stays current with program and regulation changes by reviewing notices and bulletins.
• Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.
• Completes the annual mandatory in-services and other conditions of employment requirements. Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements.
• Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions.

Patient Facing Options: Position is Not Patient Facing

Scope

• No Supervisory Responsibility
• No Budget Responsibility

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.