Visitor Experience Attendant

Who We Are 

Storm King Art Center is a 500-acre outdoor museum located in New York’s Hudson Valley, where visitors experience large-scale sculpture, site-specific commissions, and groundbreaking temporary exhibitions under open sky. Storm King’s unique landscape offers opportunities for the public to experience time outdoors and engage with art in an open and accessible environment, while artists create some of their most ambitious works in conversation with the natural world. 

As a member of the Storm King team, you will be part of our mission to protect and celebrate both the creative and the natural world around us. Our team is committed to fostering a diverse, supportive, and inclusive workplace, where every employee can thrive and grow.  

Position Summary 

Visitor Experience Attendants are fundamental to Storm King’s daily operations and are involved in every element of the visitor experience. They are critical to the smooth operation of the site and assist visitors with wayfinding, provide information on Storm King’s featured exhibitions and collections, enforce rules, ensure the safety of visitors, staff, sculpture, and site, and programs and events. 

Responsibilities 

Responsibilities include but are not limited to the following: 

• Engaging with visitors to provide an experience that aligns with Storm King’s mission and values.


• Engaging visitors, answer questions, assist with wayfinding, and foster a positive environment


• Monitoring areas of the site primarily by foot and enforce site rules


• Protecting Storm King's property and visitors


• Responding proactively to safety issues 


• Attending mandatory training sessions throughout the season to learn about Storm King’s featured exhibitions, safety awareness, policy and procedures, and general information.


• Maintaining a clean and safe environment including supporting housekeeping by moving or picking up trash as needed, completing, and filing Incident reports.


• Performing sculpture inspections and reporting damage.


• Cash handling and operating Point of Sale locations as appropriate. 


• Event and Program Support
  
  
  
  • Set up and breakdown
  
  
  • Maintaining barriers 
  
  
  • Assisting with the movement of guests 
  
  
  • Assisting with general access needs
  
  

• Tram Driver/Operator
  
  
  
  • Safely operate both Ford and Diesel Trams
  
  
  • Maintenance of vehicle including fueling and cleaning
  
  
  • Provide safe transport around the Art Center
  
  
  • Operate audio players for the tram Loop and Tram Tour 
  
  


• Point of Sales / Ticket Processing
  
  
  
  • Operate point of sales (Altru)
  
  
  • Sell, upgrade, and promote memberships.
  
  


• Cash Handling
  
  
  
  • Assist visitors with all ticketing needs.
  
  
  • Sell small toiletries and products to visitors.
  
  


• Bike Rental Operations
  
  
  
  • Assist visitors and members with bike rentals including properly fitting visitors with rental equipment.
  
  
  • Collect, file, and maintain Bike waivers. 
  
  
  • Conduct daily bike inspections.
  
  
  • Operate point of sales (Altru)
  
  
  • Maintenance of the fleet including cleaning, basic maintenance, and damage reporting
  
  

Skills and Qualifications 

• Valid Class D driver’s license with a clean record, without driving restrictions


• Must be 18 years of age


• Expected to be reliable, punctual, and flexible 


• Strong interpersonal and customer service skills


• Proficiency working well both individually and as part of a team


• Comfortable interacting with the public including groups of all ages, families, senior staff, Trustees, and artists


• Point of sales experience preferred


• High School Diploma or equivalent preferred

Working Environment  

• Ability to maneuver outdoors, in all weather conditions, on 500 acres of hills, grass, and gravel pathways


• Ability to stand or walk for long periods of time


• Occasional lifting, stooping, or bending 


• Ability to vocalize in a two-way radio


• Ability to lift/move up to 30 lbs. individually and 50 lbs. with assistance


• Ability to operate a Point-of-Sale System (cash register) 


• This role is represented by the Civil Service Employees Association (CSEA) Local 1000, AFSCME, AFL-CIO and is governed by a collective bargaining agreement (CBA) between Storm King and CSEA Local 720 (Unit VS)

Hours/Schedules 

This position is seasonal, non-exempt.  Both part-time and full-time schedules may be available. Staff must be able to work at least three (3) consistent days per week. Holidays and weekends are required. 
 

Extra hours may be available, and schedules may change as follows: 

• Peak season (September to early November) 


• Morning or evening events 


• Limited Events hours


• Limited winter weekend hours 

Salary/Total Rewards 

Storm King Art Center offers a collaborative and supportive environment where employees can thrive. Our total rewards package reflects our commitment to work-life balance and includes retirement savings and resources to support your well-being. 

• Hourly Rate: $19.31 hourly


• Work Environment: Onsite

Why Join Us? 

At Storm King, we believe in nurturing our people as much as we do our art and land. Here’s what you can expect: 

• Collaborative and Inclusive Culture: Work in an environment that values each team member’s perspective and fosters a spirit of inclusivity and collaboration.


• Professional Growth: With a focus on innovation, we support your development through ongoing training, mentoring, and opportunities to enhance your skills.


• Flexibility and Balance: Enjoy a work environment that promotes work-life balance, with flexibility to meet both professional and personal needs. 

How to Apply 

To be considered for this role, please submit your cover letter and resume. We’re excited to meet individuals who are passionate about creating a positive impact in the workplace and contributing to Storm King’s legacy of art and nature. Only those being considered will be contacted. No phone inquiries, please. 

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. There may be unplanned activities and other duties assigned. 

Storm King Art Center is dedicated to creating a workplace that reflects our values of accessibility, inclusion, and respect for all. We are an equal opportunity employer and make employment decisions based on merit, without regard to protected characteristics. 

Storm King Art Center does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.