What are the responsibilities and job description for the Inside Sales Representative position at STORExpress?
Inside Sales Representative (Concierge)
You're the kind of person who genuinely enjoys helping people and you're good at it. You are a quick learner, ask the right questions, and have a knack for turning a hesitant prospect into a confident customer. If that sounds like you, we'd love to meet you.
About STORExpress
STORExpress isn’t your average self-storage company. We’re a family-built business with deep roots in the communities we serve and we’ve grown because we do things differently. From our self-storage facilities to Rossi’s Flea Market, we’ve created spaces where individuals, families, and small business owners can thrive. Our team is tight-knit, our standards are high, and we genuinely invest in the people who show up for us. If you want to work somewhere that feels like something, where your work matters and your growth is real - this is it.
About the Role
As a Sales Concierge at STORExpress, you're the first impression and often the deciding factor for customers choosing us over a competitor. You'll field inquiries, assess needs, recommend the right storage solution, and close the deal. Beyond new customers, you'll support our existing community of tenants and Rossi's Flea Market vendors, ensuring every interaction feels seamless and personal.
This isn't a passive customer service role. You'll hit sales goals and make a real impact on how the business grows.
What You’ll Do
- Convert inbound inquiries into rentals, promptly respond to prospects, assess their needs, recommend the right space, and guide them through the process
- Deliver exceptional customer service: handle billing questions, resolve issues, and process payments with professionalism and care
- Manage a range of operational tasks, including booking truck rentals, maintaining accurate customer records, and supporting remote and closed property management
- Hit and exceed sales goals - track your activity, review progress with your supervisor weekly, and continuously sharpen your approach and sales skills
- Collaborate across departments to ensure a smooth experience from first call to move-in
- Handle high call volumes efficiently using our web-based phone system
- Keep our CRM and records accurate and up to date
About YOU
- A natural connector - you build rapport easily and adapt your approach to different personalities and situations
- Sales-minded and results-driven, you understand that conversion is the goal, and you take that seriously
- Clear, professional communicator: written, verbal, and over the phone
- Highly organized - you manage competing priorities without dropping the ball
- Tech-comfortable, experience with Microsoft Office Suite, Monday.com, and point-of-sale systems is a plus
- Self-starter energy with a team-first attitude
Qualifications
- High school diploma or equivalent required; degree in business, marketing, or sales preferred
- Minimum 1 year of experience in a customer-facing sales role
- Valid driver’s license and ability to travel to other SX locations as needed
- Comfortable working in a fast-paced environment with high call volume
Perks & Benefits
We take care of our team. Here’s what you can expect:
- Industry-leading 401(k) match, one of the best in the business
- Performance-based bonuses tied to your sales results
- Team lunches every Wednesday - on us
- Free STORExpress storage unit, a perk you’ll actually use
- Hybrid flexibility - remote work available on select days (after training period)