What are the responsibilities and job description for the Food Runner position at Store Management?
Position Summary:
The Food Runner position ensures and promotes our guests’ needs first according to Wood Ranch standards. The Food Runner is primarily responsible for delivering food orders from the kitchen to guests' tables timely and accurately. It is this person who will maintain the cleanliness of the expo line, organization of order tickets, and communicate effectively with BOH team.
Food Runner Responsibilities:
- Anticipate and fulfill guests’ needs.
- Master utilizing QSR and recipe viewer.
- Communicate with the Culinary Team and Window Manager.
- Ensure food quality is to Wood Ranch Standards.
- Ensure ticket times are being met while delegating and calling for runners.
- Ensure modifications are made correctly prior to items leaving the window.
- Handle re-makes, modifications, and 86’d items.
- Ensure and promote safety and cleanliness.
- Participate in team pre-bussing and running food, offer to help other team members.
- Serve alcohol to guest following safe alcohol service guidelines with local, state, and federal laws.
- Interact with guests in a professional and friendly manner.
- Perform light duties, including stocking stations and side work assignment(s).
- Communicate openly with management regarding any work-related concerns.
- Performs other related duties as assigned.
Education and Experience:
- Must be 18 years of age or older.
- Must obtain a valid unexpired RBS Certification.
Required Skills/Abilities:
- Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to work quickly and efficiently.
- Ability to work well as part of a team.
- Ability to follow instructions and respond positively to feedback.
- Ability to maintain personal hygiene.
Physical Requirements:
- Physically able to stand and move around for extended periods of time.
- Carry hot and cold plates to guests.
- Lift and carry trays with 6-7 drinks.
- Ability to lift up to 30 lbs. at times.
- Must be able to work late nights and unpredictable hours.
- Physically able to continuously bend, reach, and twist.
Salary:
- Minimum wage plus gratuities.