What are the responsibilities and job description for the Customer Service Associate – The UPS Store (Duluth, MN) position at Store 2931?
Customer Service Associate – The UPS Store (Duluth, MN)
Are you friendly, dependable, and enjoy helping people?
Join our fun, fast-paced team at The UPS Store in Duluth, MN — where every day brings something new!
(Please note: We are The UPS Store, not the UPS delivery company. If you’re looking for a driving position, please apply directly with UPS.)
We’re looking for customer service–oriented team members who take pride in providing great service and enjoy working in a team environment.
We have both full-time and part-time positions available, with flexible scheduling — perfect for students, parents, and anyone looking for steady, enjoyable work.
Weekend availability is required, but we’ll work with you to create a schedule that fits your life.
What You’ll Do
- Deliver outstanding customer service with every interaction
- Help customers with packing, shipping, printing, and mailbox services
- Operate store equipment such as copiers, fax, laminators, and binding machines
- Manage point-of-sale transactions and handle basic administrative tasks
- Support day-to-day store operations and work closely with your team
- Learn new skills — including how to become a Notary Public (we’ll help you get certified!)
What We’re Looking For
- A friendly, positive attitude and willingness to learn
- Strong communication and multitasking skills
- Comfortable using computers, printers, and internet tools
- Attention to detail and good basic math skills
- High school diploma or GED
- Previous retail or customer service experience is a plus, but not required — we’ll train you!
Why You’ll Love Working Here
- Flexible schedules (day, evening, or weekend shifts)
- Employee discounts on shipping and printing services
- Paid time off and 401(k) plan for full-time employees
- A fun, supportive team that values your effort and reliability
- Great opportunity to learn new skills and grow professionally
Schedule Options
- Full-time or part-time hours available
- 4-hour or 8-hour shifts
- Day or evening availability
- Weekday and weekend shifts available
Work Location: In-person at our Duluth, MN store
Job Type: Full-time or Part-time
Applicants who do not answer the screening questions thoroughly may not be considered.
Job Types: Full-time, Part-time
Pay: $32,500.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Application Question(s):
- Please list the days and times you are available to work, including weekends.
- How would your previous supervisor describe your attendance and reliability?
- Describe a job or situation where attention to detail was important. How did you ensure accuracy?
- This job involves standing, moving throughout the store, and lifting packages. Describe any limitations that would affect your ability to perform these tasks.
Work Location: In person
Salary : $32,500