What are the responsibilities and job description for the Senior Operations Manager, ICQA position at Stord?
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Senior Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink p
Job Title
Senior Operations Manager – ICQA
Reports To
Director of Inventory Control & Quality Assurance (ICQA)
Location:
Remote with regular travel to assigned regional fulfillment centers (East or West Region)
Position Summary
The Senior Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region.
Key Responsibilities
Program Execution & Oversight
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Senior Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink p
Job Title
Senior Operations Manager – ICQA
Reports To
Director of Inventory Control & Quality Assurance (ICQA)
Location:
Remote with regular travel to assigned regional fulfillment centers (East or West Region)
Position Summary
The Senior Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region.
Key Responsibilities
Program Execution & Oversight
- Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.
- Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
- Lead deployment of ICQA tools, training matrices, and network-standard reporting.
- Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
- Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
- Review daily/weekly data to identify trends, high-risk areas, and performance drift.
- Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability.
- Ensure compliance with GMP, GDP, and customer-specific quality requirements.
- Support execution of CAPA, audit responses, and inventory-related escalations.
- Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
- Directly manage and develop site-level ICQA Managers or Supervisors across the region.
- Create a culture of accuracy, accountability, and proactive problem-solving.
- Partner with HR and Ops Directors to forecast staffing, training, and succession planning.
- Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
- Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
- Support root cause analysis and CAPA implementation to address errors and control gaps.
- Bachelor’s degree in Operations, Supply Chain, Business, or related field.
- 5–8 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance.
- Proven success managing multi-site operations within a 3PL, retail, or eCommerce network.
- Strong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred).
- Excellent communication, leadership, and cross-functional collaboration skills.
- Willingness to travel 50 –70% to assigned regional sites.