What are the responsibilities and job description for the People Operations Administrator - Central position at Stord?
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
Position Overview
The People Administrator plays a critical role in managing and monitoring both full-time employee (FTE) and contingent hourly labor headcount across sites within the Region. This role ensures accurate attendance tracking, proactive workforce planning, and effective labor delivery management in partnership with on-site Operations Leaders, HR, and external staffing partners. The ideal candidate brings a strong HR & Staffing foundation with working knowledge of co-employment laws, particularly those applicable within the region, to manage hourly labor effectively while driving compliance and operational excellence.
Key Responsibilities
Regional Workforce Planning & Delivery
Required
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
Position Overview
The People Administrator plays a critical role in managing and monitoring both full-time employee (FTE) and contingent hourly labor headcount across sites within the Region. This role ensures accurate attendance tracking, proactive workforce planning, and effective labor delivery management in partnership with on-site Operations Leaders, HR, and external staffing partners. The ideal candidate brings a strong HR & Staffing foundation with working knowledge of co-employment laws, particularly those applicable within the region, to manage hourly labor effectively while driving compliance and operational excellence.
Key Responsibilities
Regional Workforce Planning & Delivery
- Monitor FTE and contingent labor headcount across Region to align daily/weekly staffing with volume and SLA targets.
- Manage FTE and contingent labor delivery tracking across multiple regional sites; rebalance labor based on forecast, cancellations, or volume shifts.
- Track New Hire Orientations (NHOs) by site; ensure delivery rates and show-up percentages meet regional goals and are reflected in forecasts.
- Partner with staffing vendors and co-employment partners to review performance, fill-rate, quality, and compliance; develop corrective and proactive action plans.
- Assess vendor capacity and scalability specific to regional needs (seasonality, client mix, shift profiles).
- Maintain and continuously improve regional demand tracking tools/dashboards to support the Regional Leadership Team (RLT) decision-making.
- Analyze workforce trends (Attrition, Overtime/Mandatory overtime, Voluntary Time Off /
- Voluntary overtime, call-offs, cancellations) and recommend actions to stabilize delivery and cost.
- Deliver recurring and ad hoc reporting (daily/weekly site rollups, NHO conversion, quality of hire, vendor fill-rate, cancellation reasons, error/audit logs).
- Utilize HRIS and VMS platforms (e.g., Workday) for requisitions, hiring events, timekeeping audits, and headcount moves.
- Support Managed Service Provider (MSP) in planning, setup, and breakdown of regional hiring events based on labor projections.
- Conduct post-event audits; resolve errors (timecard, roster, PO/billing, rate codes) within SLA.
- Monitor workforce activity (VTO, VOT, MOT, canceled shifts) and adjust demand plans; escalate emerging risks early.
- Ensure compliance with state and local employment regulations within the region (breaks, meal periods, scheduling, minor labor, sick leave).
- Maintain critical supplies (incl. PPE) for assigned sites; coordinate replenishment according to safety and budget guidelines.
- Support special projects and pilot programs as assigned by the manager.
Required
- High school diploma or equivalent.
- 1 years in a fast-paced, customer-oriented environment (operations, administrative support, customer service, retail, hospitality, staffing, recruiting, HR, or related).
- Strong organization and prioritization skills with high attention to detail.
- Excellent customer service and discretion; able to handle confidential information.
- Clear written and verbal communication; comfortable presenting to groups.
- Proficiency with Microsoft Office, Google Workspace, and company communication tools (e.g., email, Slack).
- Experience with data entry, auditing, and producing data-driven reports.
- Role may require time on the warehouse floor (walking/standing); ability to lift up to 25lbs on occasion.
- On-site presence at Home Site with periodic travel to regional sites; occasional evenings/weekends.
- Ability to travel to support sites as needed.
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- HR background with knowledge of co-employment and contingent labor management.
- Experience in workforce planning, staffing vendor/MSP management, or fulfillment/distribution environments.
- Proficiency with iOS, Excel (lookups/pivots), and Workday (or similar HRIS).
- Experience with VMS platforms.
- Analytical problem-solver able to identify trends and recommend actions. Demonstrated ability to build effective partnerships with site teams and external vendors.