What are the responsibilities and job description for the REMOTE Phone Representative 1 position at StorageMart | MMS?
Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
Hourly Rate $19.50
Location: Remote
these are the only U.S. states we are currently hiring for:
- Alabama • Arizona • Florida • Louisiana
- Michigan • Missouri • Nebraska • New Jersey
- New York • Ohio • Oklahoma • Oregon
- South Dakota • Texas • Vermont • Wisconsin
Remote Phone REP I
- Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
- Answers calls with the appropriate company name in the greeting.
- Complete all outbound calls as assigned.
- Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
- Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
- Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
- Repeats and/or spells caller’s information back to the caller.
- Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
- Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
- Receptive to feedback and willing to improve and learn new information.
- Build positive relationships with callers through active listening and effective communication.
- Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
- Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
- Persuasive and resilient with the ability to handle objections and rejection.
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Performs other duties as assigned#SME2
Salary : $20