What are the responsibilities and job description for the Customer Service Associate – Self Storage (Part Time) position at Storage Squad Six?
Job Description: Customer Service Associate – Self Storage (Part Time)
Company: Storage Squad Six
Facility Location: Center Grove Storage, 6463 Center Grove Rd, Edwardsville, IL 62025
Schedule: Part-Time (approximately 10–20 hours per week; includes some weekends)
Hourly Rate: $16.00
Position Summary
The Part-Time Self Storage Associate at Center Grove Storage supports daily operations while delivering excellent customer service. This role helps ensure the property is secure, well-maintained, and professionally operated, and is ideal for someone dependable, customer-focused, and comfortable working independently.
Key Responsibilities
Customer Service & Sales
· Greet and assist customers in person, by phone, and via email
· Rent units, explain lease terms, and complete move-ins and move-outs
· Process payments and handle basic account inquiries
· Promote facility offerings, insurance options, and move-in specials
· Resolve customer concerns professionally and escalate issues as needed
Daily Operations
· Open and/or close the facility according to Storage Squad Six procedures
· Monitor property access and assist with site security
· Perform routine walk-throughs of units and common areas
· Maintain accurate records in the facility management software
· Assist with basic delinquency follow-up and notices (as trained)
Property Maintenance
· Keep office, hallways, grounds, and common areas clean and organized
· Report maintenance or safety issues promptly
· Perform light cleaning and minor operational tasks as needed
Qualifications
· High school diploma or equivalent
· Customer service, retail, leasing, or hospitality experience preferred
· Comfortable using computers, POS systems, and basic office software
· Strong communication and organizational skills
· Ability to work independently and follow established procedures
· Reliable transportation and punctual attendance
Physical Requirements
· Ability to stand, walk, and sit for extended periods
· Ability to perform light cleaning and outdoor work in varying weather conditions
Work Environment
· Combination of indoor office work and outdoor property responsibilities
· Will work independently during scheduled shifts
· Weekend availability required; flexible scheduling preferred
Equal Opportunity StatementStorage Squad Six is an equal opportunity employer. We value diversity and are committed to creating an inclusive and respectful
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16