What are the responsibilities and job description for the Software Support Engineer position at Storage Solutions - A Jungheinrich Company?
Description
Role: Software Support Engineer
Department: Automation
Location: Erlanger, KY
Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.
Overall Responsibilities
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
Role: Software Support Engineer
Department: Automation
Location: Erlanger, KY
Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.
Overall Responsibilities
- Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
- Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
- Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
- Monitor customer production environments to identify and proactively address potential issues.
- Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
- Set up internal development PCs and test servers to support new implementations.
- Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.
- A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
- Strong verbal and written communication skills.
- A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
- Experience with C# .NET is a plus.
- An ability to work both independently and collaboratively in a fast-paced environment
- Travel up to 25% annually (domestic and international)
- Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
- Competitive Salary
- Generous Paid Time Off
- Medical, Dental, and Vision Benefits
- 401K with Company Match
- Company HSA Contribution
- Professional Growth Opportunities